Poor Routings to game servers
I’ve been a long time customer at Telus for about 6 to 7 years and possibly experienced 3 or 4 outages since but every time I play Valorant or apex legends the routings to those games are horrendous sometimes I won’t even send the required packets for the server to give me enough updates and it’s not even just Valorant I used a software on my computer called pingplotter which measures packet loss and hops in your network routing and to Apex Valorant Marvel rivals CoD and so many other games but CSGO my graph was green and i was lagging if you want test the same thing download ping plotter set your trace interval to 1 and Focus time to 5 and ping 192.207.0.1 and let me know how your graph looks
ipv6 with DoT through controld
I have a Asus ROG GT-AXE 16000 router running merlin firmware , I set the telus gateway to bridge mode to my router and then set up DNS over TLS with controld . Everything works fine and the status page says ipv4 and ipv6 are both working. After about 2 hours or so the ipv6 says N/A . As soon as I change any setting like native to passthough and then back to native it works again. Even if I just change stateful and stateless or anything it will start working again for about 2 hours. I then enabled DDNS with asus and it work but still 2 hours later says N/A again on the status page. Can anyone help?!?!
2months, 9 service techs and no fibre installed, need help! (Vancouver)
I live in a duplex and when they initially installed fibre on my attached neighbours side they didn't splice it at the junction box, it was directly pulled into the house. As indicated by empty Telus junction box. My theory is that it's making their system say that I already have existing line that could be tapped into. After the first tech inspection, a service request was sent out for an aerial drop team and wire pull on my side as I didn't get permission to splice their line. After the second time they sent the ground service tech again, after the 3rd -8th time I called in every time to customer service and technical team to make sure they could send a aerial drop team and not a regular person. But they just keep rescheduling the wrong person for the job or it keeps getting delayed. I had to have taken so much time off work this is getting ridiculous. I'm giving this one more shot as I called again yesterday after they sent the wrong guy. The customer service rep said they needed to recreate the order, so they can order (I have done that once already) the drop team, and what he explained is that every time I called in the customer service reps were just rescheduling it for the ground workers. They also told me that they would call me back when there's a drop team available 7-14 days wait again. Now I'm just waiting for a call back with no appointments. I don't want to escalate this to the ccts as I want to give Telus an opportunity to make things right. I signed up for Telus on November 15th and it's now January 11th.Equipment for Internet in Ontario
I have an install scheduled and would like to do some planning for my home network, mostly interested in how my owned router will connect to the new Telus equipment and what Ethernet speeds are supported. Could someone confirm the type of equipment that will be supplied by Telus on install. Specifically, is the NH20A/T going to be installed - if so does it support bridging? I've also read that PPPoE is required to talk to the Telus network (or should I call it the Bell network) - either way is PPPoE required? Is it handled in the NH20A/T when in bridge mode? I'm fairly knowledgeable on network engineering, so no need to filter answers. Appreciated. Thanks!
Business phone over fibre not working - need re-programming help!
Hi, I'm hoping a community manager sees this and can help me out. My business uses Telus over fibre for our business phone. It has not been working all day (both incoming and outgoing) and when I called tech support they told me that from their end, it also shows the line is not working and that the programming is completely missing. I asked them if they could please reset the programming but the tech support said they are unable to do it from their end and need someone from the back end to do it. Unfortunately they cannot give me an ETA on how long this will take but said it's typical to take up to 24 hours. Can a community manager please help me escalate this issue? It is severely impacting my business especially it being the end of year which is my busiest time, I have a case number if that helps. Thank you!Need Explantion
I requested my move before November 15th and with the irresponsibility of the technician my 2 scheduled appointments were moved to another dates. Its 21st of December and my landlord is really getting upset for me using his wifi since November 28th. I pay him everyday for the wifi because I didn't sign the lease for internet. I have pictures which I cant share here as there is no options for sending pictures. I really need an explanation for why its been taking long and who are responsible for all this . As, a customer its not fair and I have been treated well either. Telus knows my health conditions and still they treating me like that
Mis-selling and Poor Customer Experience
I am writing to raise a formal complaint about the mis-selling of your mobile and home internet services. On 27 Nov, I received a call from your advisor Farheen, who offered a mobile promotion and clearly said it was a Telus offer. She also discussed a home internet bundle and told me she would call back on 28 Nov to complete the setup. I never received any callback. To my shock, I later received an email and SIM card from Koodo, even though I was never informed that the service would be through Koodo. I opened the package assuming it was from Telus, as discussed. Additionally, the home internet plan given is not the same as what was explained on the call. The call on 27 Nov lasted 1.5 hours, and on 3 Dec I spent over 2 hours being transferred between departments without any clear help. This entire experience has been extremely frustrating and stressful. I trusted Telus, and this experience has severely damaged my confidence in your customer service.Why is your call centre closed at 11 AM today?
I closed my pending Home Services account on Nov. 11, and cancelled the installation that was scheduled for Nov. 27. Last night, you texted me to confirm the appointment, which I'd already cancelled on Nov. 11, when I cancelled my pending account. I have been trying to reach an agent to cancel it, but all I get is a message that the office is closed, and to call back tomorrow. WHY IS YOUR OFFICE CLOSED AT 11:00 ON A MONDAY MORNING? I CLOSED MY ACCOUNT. CANCEL THE APPOINTMENT. I WILL NOT PAY FOR AN INSTALLATION I CANCELLED 2 WEEKS AGO.
Why is the availability check giving incorrect information
I was looking to subscribe to multiple services: fibre internet and TV. The availability check on the website says both are available in my area. However, each time I try to submit an order, I am told by the service rep that only internet is available. I can only assume that the sales and marketing team are providing unclear information so they can attempt to sell people on internet-only.