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Fiber in our building

Hi,We are a small indigenous non-profit in the Vancouver DTES and currently have the fastest Telus can give us, which is 50 Mbps down and 4 Mbps up. This is not sufficient for our needs in moving to VoIP and more cloud work. We did contact Telus and ...

Resolved! How to contact Telus re: billing issue for Business Mobility

Is there a way to reach support at Telus without devoting the better part of a work day to the process?Their automated chat is useless. Although it suggested I could open an incident through myTelus, that feature is simply not available. As a support...

NancyM by Friendly Neighbour
  • 3 replies
  • 0 kudos

Tour of a facility or virtual guest speakers from Telus

Hi Telus, I'm a teacher in the TDSB at a high school located in Scarborough.Who would I contact or who can you connect me with if I'm hoping to organize a facility tour of your Scarborough (Toronto) Head Office location?My hope would be that we could...

unwelcome advertising phone calls from Telus

I've been receiving repeated phone calls to my office number, from a Telus worker eager to inform me about some kind of offer or deal regarding my office phone or internet plan. I'm a very busy professional, my phone is intended for my clinical work....

GK1628 by Just Moved In
  • 2 replies
  • 2 kudos

Online Payment With Debit VIsa Card

We have tried to use our Debit Visa card for online payment and it does not work. Is this feature going to be added? And or why don't you have a PayPal payment as an option either as an alternative. Thank You

Telus outgoing SMTP server for business

i m really confused we switched to TELUS business from another provider............we used telus in the past but now its really messed up how do we register our statics/MAC? what happened to the OCA? do we have to call over seas each time to register...

The ineptitude is stunning

It took 10 calls, and over four hours to transfer my consumer account mobile phone to my business account. The customer service was mostly horrible with all but one rep sounding extremely stressed and rattled. Here is what their self-touted "world-cl...

Account created without my knowledge

In August I got a call from a Telus rep wanting to sell me an updated 5G hub. I eventually agreed and the product was mailed to me. I activated it and began to use it. What I did not know was that this hub was set up under a different account than an...