TELUS Neighbourhood

Has anyone actually had a telus business escalation call back?

I'm curious if anyone has had luck getting through to escalation managers for telus small business. Telus owes me about $700 originating from over a year ago when a small business sales agent set up my account, adding a mysterious third line and said...

Do You Need To Own A Business To Have A Business Account?

Support request not working

I was on a call with the customer service team who were unable to help me with my business mobility accout and suggested I create a support request. Everytime I try to create a request it says unable due to techincal error on the form. I have a billi...

Bring-it-Back Program is Questionable

As many former customers have experienced, this Bring-it-Back program is questionable in the context of ethical business. 1. I did not receive any notifications from Telus (whether that be via email or SMS text) regarding the return date ahead of tim...

Business Connect

Does anyone know how to escalate an issue with Business Connect? I have emailed and called several times, each time being told that they would escalate the matter and get back to me - still nothing from Telus.I agreed to try Business Connect for 3 mo...

Who has details of a TELUS tower / dish located 10' from a bedroom?

Very large (but also very short) TELUS tower next to a home in the Crowsnest Pass (Coleman). Looking to understand from the right person in TELUS who is responsible for infrastructure towers in that area and what types of use the building has.

Property Damage Case #215604498

On August 31 2022 I filed a damage claim with Telus. Damage Request 991688. A few thousand dollars damage to our property by a Telus sub-contractor. Since this time I have more than 60 email messages in my file, I have communicated with 12 different ...

Telus needs to Repair Utility Box #6341

The box appears to have been hit, the doors are open to the elements. I've told a number of the Telus service tech and tried to tell the customer service people. This is frustrating to have so hard a time to put in a service notification for Telus Eq...