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How do I get someone who cares at Telus

I had an install Monday and another on Tuesday, business installs requiring a technician at site for a 8 to 4 appointment. Both jopbs Static Ip's are not working by Friday and now we have to send a technican to site at both locations again. the cost ...

JEITech by • Neighbour
  • 479 Views
  • 1 replies
  • 0 kudos

Renewing 3 Lines . Getting Hard Time dealing with Customer Care

I have 4 business lines with Telus, and 3 of them are up for renewal. I've been in discussions with a sales rep for weeks, with multiple emails exchanged, but now they’ve gone completely unresponsive. When I reached out to customer care today, I was ...

adigo by • Neighbour
  • 389 Views
  • 1 replies
  • 0 kudos

Someone Help me Please

I have had nothing but billing issues since transferring to your service from a competitor. I have called in many many times only to talk to someone who can’t seem to help. I have emailed your team multiple times about getting my plans fixed to the r...

Dbanwait by • Neighbour
  • 740 Views
  • 3 replies
  • 0 kudos

Customer service

I dont know really whey there is no option to contact customer service or tecnical support by email? Only option is to chat with Bot/Virtual Assistant? Information from Virtual Assitant is useless. Process of getting infoprmation from Telus is soo co...

Business Connect

I have been trying to get our company's Business Connect service ported back to PRI for six weeks now. I have tried phone numbers provided to me and reached people who cannot do more than send an email to someone they think might be able to help. Mos...

Lamb by • Neighbour
  • 897 Views
  • 1 replies
  • 1 kudos

Telus pole status impact on electrical service

In Spring Telus upgraded their pole outside our rural home. Fortis would like to use this pole to connect electrical to our upgraded electrical panel. Fortis is unable to complete this work until Telus has completed paperwork and confirmed this work ...

No MyTelus for business account or online TelusTV access

Hi everyoneI posted a while ago about my bad experiences switching from residential to business. Still a nightmareNow I find out the followingThe MyTelus app cannot be used with business accounts even though the residential support tell you it canYou...

Email from a Telus agent to provide support

Hi, Could you please share an email address from a TELUS agent in order to be in contact with him and ask regarding a bill doubts and disconnection notifications that they sent. It will be very appreciated.

34 by • Neighbour
  • 633 Views
  • 1 replies
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UGH!

MAN Telus..Do you purposely have the 'Contact Form' reset with a "sorry technical errors processing your request' after writing a full page document on purpose? As Far as I know Telus, this problem has been there this entire year now with over 20 ful...

Last straw

I think I might have to call it with Telus finally after over 20 years. my Home Services and Mobility Services have been out of control. I have have tried several times over the last few months to try to get through to talk about renewing old custome...

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