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Undelivered order - Police report request

Hello, Is it normal in Telus for your team to run from there responsibility?I recently renewed or purchased my contract with Telus for four business lines. Telus agent insisted the best option was the one that comes with iPhone 15. The phones were ne...

New fibre 3G install in 2 weeks: What can I expect?

I ordered Fibre Internet 3G + Wi-Fi with 5 static IP addresses. The order confirmation said I have to be onsite for the install. No problem. It also said I would need a router. No other information was provided. I called Telus tech support, was trans...

rotfl by • Friendly Neighbour
  • 930 Views
  • 6 replies
  • 1 kudos

contact

Anyone know how to get Telus to actually talk to you? Maybe a phone number with less than a 1 hour wait time?They have been overcharging us for some time and we always seem to get hung up on or put into a wait queue.

CeeCee by • Neighbour
  • 712 Views
  • 3 replies
  • 0 kudos

Billing

Hi, I'm a business mobility plan user with 4 lines (BYOD which is not a 2 year contract, no penalty if I leave) since Nov 2022. Last year in Nov 2023, I signed up a new contract with Telus business plan for 4 lines($100 per month each) with activatio...

ShuaiYe by • Neighbour
  • 662 Views
  • 1 replies
  • 1 kudos

Unanswered service request

I posted a service request on November 7 due to numerous issues with our Business TV service. The bot promised a response within 24-48 hours. Six weeks later, the request is still “in progress”. What does it take to get support from Telus?

Small Business Plan Application Status

I am writing to express my concern about the lack of communication regarding my small business plan application, which I submitted on November 30th. I have been unable to reach the sales representative who assisted me, despite repeated attempts by ph...

Khiz by • Neighbour
  • 471 Views
  • 1 replies
  • 0 kudos

Transfer email accounts from Business to Residential internet

About 20 years ago, we were forced to switch our internet and phone line from a Residential account to a Business account because we had a company we ran from our home. Our residential internet telus.net emails were transferred to the Business accoun...

Miff by • Neighbour
  • 443 Views
  • 1 replies
  • 0 kudos

Fully disappointed,

On December 2nd /2024 (Yesterday) I was offered a 2 year contract plan and I’m sure Telus knows this all since everything is recorded and spent an hour in a half with the customer service, what turned into a promise was broken and not being honoured,...

Channi by • Neighbour
  • 863 Views
  • 4 replies
  • 0 kudos

Escalation: Unfulfilled Trade-In Commitments and Stress

Account [Mod Edit: Removed account number] (Activated on Nov 20, 2024) I am writing to escalate a significant issue regarding unfulfilled commitments by Telus, which has not only caused operational disruption but also led to a considerable waste of t...

vineetkr by • Neighbour
  • 576 Views
  • 1 replies
  • 0 kudos
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