TELUS Neighbourhood

Problem with accounts almost all of them

My Telus Security overbilled me $58.61 in taxes so I can not pay my bill and often it is too difficult I can not sign in to my account to find statements, or find them easily. Telus Business account with internet overcharged me $50.78 for long distan...

Ongoing Issues Adding Apple Watch to Telus Account

My experience with Telus Business Mobility Sales, instore associate, and tech support over the last two weeks is listed below. I don't know where to go at this point, so please have someone reach out to me about this as from my perspective, the only ...

Has anyone actually had a telus business escalation call back?

I'm curious if anyone has had luck getting through to escalation managers for telus small business. Telus owes me about $700 originating from over a year ago when a small business sales agent set up my account, adding a mysterious third line and said...

Do You Need To Own A Business To Have A Business Account?

Support request not working

I was on a call with the customer service team who were unable to help me with my business mobility accout and suggested I create a support request. Everytime I try to create a request it says unable due to techincal error on the form. I have a billi...

Bring-it-Back Program is Questionable

As many former customers have experienced, this Bring-it-Back program is questionable in the context of ethical business. 1. I did not receive any notifications from Telus (whether that be via email or SMS text) regarding the return date ahead of tim...

Business Connect

Does anyone know how to escalate an issue with Business Connect? I have emailed and called several times, each time being told that they would escalate the matter and get back to me - still nothing from Telus.I agreed to try Business Connect for 3 mo...

Who has details of a TELUS tower / dish located 10' from a bedroom?

Very large (but also very short) TELUS tower next to a home in the Crowsnest Pass (Coleman). Looking to understand from the right person in TELUS who is responsible for infrastructure towers in that area and what types of use the building has.