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Incorrect Roaming Charges on My Bill

I’m just sharing my email I sent to Telus which I’m still waiting to hear from Telus.Hi Customer Service Team,I hope this message finds you well.I am writing to address an issue with my recent bill, where I have been incorrectly charged for roaming s...

Maria2 by Neighbour
  • 1640 Views
  • 4 replies
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$2500 TO CANCEL BUSINESS INTERNET!!

Hi there my name is Marc. Unfortunately I have Telus business internet 1Gb. Is there a way to cancel even though I'm in a contract without it costing $2,500??? I think Telus business is absolutely ridiculous and full of crap to give me a price of $2,...

No cell service

What do you do to report mobility service outages? All Telus contacts seem to be phone numbers or broken links....

Dea by Friendly Neighbour
  • 2649 Views
  • 8 replies
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Utility box

How do I contact someone regarding a Telus utility box on my property? The box is behind my fence with a gate that is padlocked. Telus has locked us out of our property. I spent an hour on the phone trying to locate the correct department and nobody ...

Jte by Neighbour
  • 1043 Views
  • 1 replies
  • 0 kudos

Can't find active wireless Network on T3200M modem.

When we had our internet installed, I logged onto the T3200M modem and changed the Network and Guest Network names and passwords. No problems for 2 years. Today, our guest password is not working. I logged into the modem and the Network names I made ...

[email protected] account suspende

I got my phone activated on Friday and the same night I got suspended due to suspicious activity. I called online support and they had me email documents to [email protected] it's been almost 5 days now and haven't received any response from fraudfa...

Cody2 by Neighbour
  • 1604 Views
  • 1 replies
  • 0 kudos

Over head cable

I am trying to get information on having an overhead Telus cable temporarily removed to allow a crane to drive onto a property. I'm located in Pender Harbour BC

ADU by Neighbour
  • 2333 Views
  • 5 replies
  • 0 kudos

Business connect service down

I find it interesting that our business connect phones can not take calls today. We are told to contact customer care. IF you try to call in all you get is a busy line and if you go to chat it says service unavailable and it ends the chat. The update...

Kevin5 by Neighbour
  • 985 Views
  • 1 replies
  • 0 kudos