Forum Discussion
Problem with accounts almost all of them
My Telus Security overbilled me $58.61 in taxes so I can not pay my bill and often it is too difficult I can not sign in to my account to find statements, or find them easily.
Telus Business account with internet overcharged me $50.78 for long distance wireline for normal calls that are long distance.
My Telus Mobility account seems to have disappeared but I am getting billed. I can not sign in and I can it find it anymore to see my bills. My account has been in that state since July 2023...
I asked to switch over to a home account so I do not have 4 problems monthly with 4 business accounts like I have been having and they will not follow through they never do. I need to speak to a manager but do not know how to contact one without waiting 2-6 hours on the phone. Can someone guide me to a quicker solution? They are sending me overdue notices when I can not access all my accounts it seems.
7 Replies
TELUS_SupportOfficial Support Team
We're sorry to hear about the issues you're experiencing with your Telus accounts. Please send us a private message with your details, and we’ll escalate your request. This will allow us to address the overbilling on your Security and Business accounts and investigate the status of your Mobility account.
I don't know how to reach you. Please provide a link all the contact links on your website lead to non savvy bots or dead ends. I don't have 6 hours to waste in hold with four departments please provide customer service and reach out. Please get the manager to call Kerilie McDowall on October 21 because it will take at least eight hours to fix. I should just switch to Bell that sounds a lot easier.
Best regards,
Kerilie McDowall
https://kerilie.com
Cell: (Removed number on public forum)
In the Zone: Rick Kilburn TV Film Director
In the Zen blog
#1 Nanaimo Alignable Biz Leader
Polaris Music Prize juror
Oceanview Guitar Studio & Creative ServicesOne last thing how can all four departments make such serious mistakes with each of my accounts? I need a home plan asap your business department is dysfunctional sorry to say its too much time wasting with monthly staff errors on all accounts affecting my credit rating score with continuous serious errors and its just not worth the price anymore. I would guess when the account gets switched there will be 10 more serious staff errors largely due to English miscomprehension due to many staff not having English as a first language. Could these habitual errors and dysfunction by having too many departments and habitually non detail-oriented workers lead to your permanent final demise financially? I would guess so.
Best regards,Kerilie McDowallCell: (removed number on public forum)In the Zone: Rick Kilburn TV Film DirectorIn the Zen blog#1 Nanaimo Alignable Biz LeaderPolaris Music Prize jurorOceanview Guitar Studio & Creative Services
