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TelusCustomerVa
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Joined 2 years ago
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Fiber Optic
One day TELUS offer us to install new top of the line fiber optics super speed internet in our Strata. Free! What a deal. Something is FREE in Canada. We accepted thinking that it will be quickly completed. TELUS tech left the hole in the wall with cables hanging in the middle of the living room for days. It took us many tries to get this crap work completed and the wall repaired. Of course after that nightmare experince I choose to stay with SHAW. Also TELUS was fastening conduits on building siding without even offering details how conduits were attached. Since it is too high we couldnt inspect to be sure that water is not going to damage siding and envelope after years of rain. But I guess thats how TELUS is doing business. In case of siding damage is TELUS to pay for the repair? Are your techs subs or they are TELUS full time emloyees?970Views0likes1CommentRe: Have been charged wrong on my last month bill
Hi there, can you please send me a notice that was sent to me when you guys decide to increase the monthly bill for 100%? I'm pretty sure you have it in your files. And also, in this case you are autorized by me to share my private informations. Nothing to be hidden. Also, can I get $45 back I was charged for land line reconection that i didnt ask for?1.8KViews0likes2CommentsRe: Have been charged wrong on my last month bill
Why private message? This is public forum and we would like to know why you charged your customer $65 while he has contract for $55? Please share with us. " I was unexpectedly charged $65 last month without any prior notification or explanation "? $10 increase? How much is that in %? Do you guys at TELUS honor your contracts?2KViews0likes4CommentsCustomer service
I dont know really whey there is no option to contact customer service or tecnical support by email? Only option is to chat with Bot/Virtual Assistant? Information from Virtual Assitant is useless. Process of getting infoprmation from Telus is soo complicated? One simple thing like checking if line is active is long process.1.1KViews0likes1Comment