Mobility
Trusted answers and information and Home Services devices and solutions from Neighbourhood contributors and the TELUS team.
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Knowledge base articles

How to Recycle Your Phone

How to Recycle Your Phone Consider recycling that spare phone in your junk drawer. Here are some resources on how to safely dispose of them. Before you part ways with your device, here are a few things to consider: The phone must be deactivated. Remo...

dru by Community Manager
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How to add a Fast Pass

If you’re running low on data, plan in advance and consider adding a one-time top-up of extra data to get you through your bill cycle. Fast Passes and data top-ups come in different sizes and auto-expire at the end of your current billing cycle so al...

dru by Community Manager
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TELUS Mobility Vacation Suspension

Whether you’re wandering to your cottage at the lake, the cabin in the mountains, the beach in the tropics or all over Europe, you’ll want to know what to do with your TELUS Mobility service before you leave. What is a vacation suspension? It is the ...

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Scoto by TELUS Employee
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How to Block Text Messages and Calls on iPhone

Nothing spoils your iPhone experience faster than unwanted calls and texts. With iOS 10, you will be able to screen calls and text messages from numbers you wish to block. How to Block Text Message We start by going into the text message conversation...

psl by Neighbourhood Alum
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How to Block Text Messages and Calls on an Android Device

On most Android devices, text and call blocking features are built into the device. Please see below for the steps, your device might look different due to the software version, but the steps would be similar. How to Block Text Message Step 1: Go int...

psl by Neighbourhood Alum
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How to Manage Blocked Phone Numbers on Android

On your Android device, after you have added numbers to your blocking list, you can remove or add additional numbers at anytime within your call and text message settings. Manage Text Message Block Step 1: Go into your text message app, on the first ...

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psl by Neighbourhood Alum
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TELUS Public Wi-Fi

You’re out and about and your friend sends you a funny cat video. Problem is, you’re not sure how much data you have remaining. No worries, we’ve got your back; you can use TELUS Wi-Fi. TELUS Wi-Fi public is a free service offered to different locati...

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Fabylous by Community Manager
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Ultimate Guide - Transferring Content To Your New Phone

The moment we've all waited for - the moment you hear the knock on your door and the delivery person hands you your brand new phone. You rip open the box in earnest, power on the device, admire its awesomeness and then you’re left wondering how you'r...

dru by Community Manager
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  • 7 comments
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Backing up your Android Device

If you were to lose or damage your device, you’d be feeling pretty down. The only thing worse at this point is if you’ve never backed up your phone and there is no way to recover your contacts and/or pictures. Let’s talk about backing up your Android...

RhoLee by Neighbourhood Alum
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Smartphone Travel Checklist

As your vacation time draws nearer, many of you are likely already daydreaming about your next trip. We put together some tips on traveling with your device to enhance your experience. Before your trip It’s best to plan before you travel. The first t...

psl by Neighbourhood Alum
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  • 3 comments
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