Mobility
Trusted answers and information and Home Services devices and solutions from Neighbourhood contributors and the TELUS team.
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Knowledge base articles

Wi-Fi Assist

Wi-Fi Assist Wi-Fi Assist is a feature that optimizes the handoff between a Wi-Fi network and your carrier's cellular data network. In the past, when your device left the effective range of a Wi-Fi network, it would try to maintain connection to that...

A-B by Community Manager
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Protecting Your Smartphone

Protecting Your Smartphone It's an exciting time when a new phone arrives. We want you to make sure you're doing everything possible to keep that new device running smoothly and safely. Let's look at some handy tips for keeping your new smartphone sa...

A-B by Community Manager
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Upgrading or Changing Your Smartphone

Upgarding or Changing Your Smartphone If you've recently upgraded or changed your smartphone, there are a number of things to be sure to do. We've got some resources below to help you with your new device. Let's get started! Ordering Online Most flag...

A-B by Community Manager
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Reporting Spam

Reporting Spam   Here at TELUS we are constantly working to prevent spam texts and other fraudulent communications from reaching our customers. There are actions you can take as well to not only spot a spam message but to report it to our team for in...

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A-B by Community Manager
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How to Block Text Messages and Calls on iPhone

Nothing spoils your iPhone experience faster than unwanted calls and texts. With iOS 10, you will be able to screen calls and text messages from numbers you wish to block. How to Block Text Message We start by going into the text message conversation...

psl by Neighbourhood Alum
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