Mobility
Trusted answers and information about Mobility devices, services, and solutions from Neighbourhood contributors and the TELUS team.
You've ordered your new device from TELUS and are eagerly awaiting delivery. Excited, you obsessively look out your window for the courier. We’ve all been there; the pre-delivery angst is real.
Stress less! Track your package every step of the way from the moment you've place your order to final delivery with our easy-to-use Order Status tracker.
Simply enter your order number and the tracker will provide you with the most up-to-date status of your order.
Typical steps of an order
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We've received your order and it is being processed. Typical timeline is 3-5 business days, though it can be longer for popular or limited stock devices. You'll receive the tracking number via email once approved and shipped. If further information is needed, we'll email you. |
Order approved Good news! Your order has been processed and is ready for shipment. Keep an eye on your Inbox as the tracking number will be sent to the email address you provided us during renewal or activation. |
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The moment you have been waiting for. Your order has shipped and the courier name and tracking number will be emailed to you. Shipping time can typically vary between 2-5 business days. |
Uh oh, something went wrong. Reach out to the web store by email at telusorders@telus.com at your soonest convenience. More information should have been sent to you by email. |
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Your order may have been cancelled for a number or reasons. A refund will be issued within 3-5 business days. |
Please check your order number and try again. |
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Still have questions about your online order? Give our National Web Store a call: 1-866-488-2709.
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