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Trusted answers and information about Home Services devices and solutions from Neighbourhood contributors and the TELUS team.
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Knowledge base articles

Home Service Solutions

How can we help? Have a question about your internet? Need help ordering that big PPV event? If you've got any issues with your home services, you've come to the right place! We see many similar questions about our services, so we've compiled a handy...

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A-B by Community Manager
  • 1226 Views
  • 0 comments
  • 7 kudos

Optik TV - Green Screen Saver

Customers will see a green screen saver when their STB has been on standby from 4 hours of continuous play with no remote interaction and when they power down their PVR/STB. We have put this screen in place to show that the box is in standby. Digital...

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Amyj by Community Manager
  • 674 Views
  • 0 comments
  • 1 kudos

Optik TV PVR - Extend Your Recording Time

Recording live events can be unpredictable, and the last thing we want is for you to miss the end of the biggest game of the season just because it went over the scheduled end time. Well friends, worry no longer...we've got your back. You'll never mi...

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A-B by Community Manager
  • 771 Views
  • 0 comments
  • 3 kudos

2022 Optik TV Free Content

Need something new to watch? Want to watch for free before adding to your Optik TV lineup? Check back to this article regularly for the latest channel and content additions. Channel Name Channel Number Date Range REV TV 962 HD 9962 SD July 1 - 31 Kan...

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Amyj by Community Manager
  • 4943 Views
  • 8 comments
  • 4 kudos

Pik TV is Getting an Upgrade

Pik TV is Getting an Upgrade We're thrilled to share some news! Whether you access Pik TV through a Media Box, browser, or app, exciting changes are coming soon to provide you with an enhanced Pik TV experience.    Pik TV Media Box Starting in March ...

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A-B by Community Manager
  • 1990 Views
  • 0 comments
  • 4 kudos

TELUS Rewards

TELUS Rewards Want to earn some amazing rewards, just for having TELUS services? If you have 2 or more eligible TELUS products and/or services in British Columbia or Alberta, you qualify for the TELUS Rewards program! From Amazon and PlayStation gift...

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A-B by Community Manager
  • 2933 Views
  • 0 comments
  • 3 kudos

Installing PureFibre To Your Home - FAQ's

Q: How does the work you are doing to install TELUS fibre affect my property.? A: The work will not have a diverse effect on your property. It is our goal to restore all property to the same condition prior to construction. We conduct our work within...

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Amyj by Community Manager
  • 955 Views
  • 5 comments
  • 0 kudos

Optik TV Trending Now feature

If you have a fear of missing out (FOMO) on the latest shows, we've got the cure. You’ll always know what’s heating the small screens with Trending Now, a new feature on Optik that lets you see the top five shows in your area based on what others are...

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C_Fun by Community Manager
  • 687 Views
  • 0 comments
  • 0 kudos

2022 - TELUS Home Services Most Recent Changes Schedule

Updates Date Details Launch : New Area Code April 23, 2022 Beginning on April 23, 2022, a fifth area code, 368 was added to the geographic region currently covered by area codes 403, 587, 780 and 825. Update: TELUS Rewards April 4, 2022 A variety of ...

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cpantelis by TELUS Employee
  • 1161 Views
  • 0 comments
  • 1 kudos
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