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Trusted answers and information about Home Services devices and solutions from Neighbourhood contributors and the TELUS team.
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Knowledge base articles

Known Scams and Fraud List

Known Scams and Fraud List Your privacy and security are of the utmost importance to us. You can count on us to take the necessary measures to protect your information. There can however be some scenarios that are outside of our control: social engin...

A-B by Community Manager
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Viewing and Changing a Technician Appointment

Viewing and Changing a Technician Appointment If you have an upcoming scheduled appointment with a TELUS installer/technician that you need to cancel or rebook for a different time, you can log in to your MyTELUS account online to cancel, manage, or ...

A-B by Community Manager
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NFL on Optik App

NFL on Optik App Did you know that Optik TV has a fantastic NFL app that you can use to help you follow your favourite team throughout the season? Don't have a favourite team? You can still follow the entire league and keep up to date with all the sc...

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A-B by Community Manager
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NHL on Optik App

NHL on Optik App The NHL on Optik app lets you follow your home team throughout the NHL season with standings, schedules, and game/player stats all available in one convenient location. You can access the app at any time within your apps menu by pres...

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A-B by Community Manager
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Stream+ FAQ

Stream+ FAQ Stream+ is Canada's first and only premium streaming bundle that lets you enjoy Netflix Premium, Apple TV+, and discovery+ on one single bill for only $25 per month, and it's available to new and existing TELUS Mobility customers. With St...

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Return Your TELUS Equipment in 3 Easy Steps

Return Your TELUS Equipment in 3 Easy Steps Have you recently moved, cancelled, or upgraded your services? You may have unused TELUS residential equipment sitting at home. If so, here's what you can do: PACKAGE THE EQUIPMENT - Find any appropriately ...

A-B by Community Manager
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Manage Your Home Wi-Fi Network and Optik TV

Manage Your Home Wi-Fi Network and Optik TV We're all familiar with the phrase "moderation in all things", but there's a good chance kids can forget it from time to time. With TELUS, you have full control over your Wi-Fi network and Optik TV experien...

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A-B by Community Manager
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Optik TV - Setting Up Favourites and Customizing Your Guide

Optik TV - Setting Up Favourites and Customizing Your Guide Tired of scrolling through all the channels you don't subscribe to? Have a sports fanatic in your home? Want to just see the kids' favourite channels? We've got your back. With Optik TV, you...

A-B by Community Manager
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Home Service Solutions

How can we help? Have a question about your internet? Need help ordering that big PPV event? If you've got any issues with your home services, you've come to the right place! We see many similar questions about our services, so we've compiled a handy...

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A-B by Community Manager
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Optik TV - Green Screen Saver

Optik TV - Green Screen Saver Customers will see a green screen saver when their Optik set top box (STB) has been on standby from 4 hours of continuous play with no remote interaction, and when they power down their PVR/STB. This screen is in place t...

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Amyj by Community Manager
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