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Trusted answers and information about Home Services devices and solutions from Neighbourhood contributors and the TELUS team.
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Knowledge base articles

Tree Trimming & TELUS Cables

With the warmer weather, trees are blooming and we’re seeing questions about tree trimming or branches touching TELUS cables. Homeowners are kindly reminded that trees located on private property fall under their responsibility, and we recommend reac...

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Amyj by Moderator
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Missing Episodes in VOD Library

For a variety of reasons, some episodes in the Video on Demand (VOD) catalogue may not be available. If you come across a show and/or episode that's missing, you can report it to us. Here's how: Select the discussion board for your TV platform - Opti...

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dru by Community Manager
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TELUS Home Service Vacation Suspension

TELUS Home Service Vacation Suspension What is a vacation suspension? It is the ability to temporarily suspend and pause your home services and pay a reduced rate while you're away. Is there a charge? If you have TELUS SmartHome Security, you'll be a...

A-B by Community Manager
  • 5822 Views
  • 1 comments
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Home Solutions Payment Options

Home Solutions Payment Options There are many convenient ways to pay your TELUS Home Solutions bill. Here is information on the different payment methods. Pre-Authorized Payments The easiest way to pay your TELUS bill, through your chequing account, ...

A-B by Community Manager
  • 1756 Views
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The Evolution of Optik TV

The Evolution of Optik TV We're thrilled to introduce a new evolution of Optik TV, with great features and new TV packages! Starting February 7, 2023, the new Optik TV packages have all the entertainment you want while allowing you to customize your ...

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A-B by Community Manager
  • 99645 Views
  • 13 comments
  • 1 kudos

Optik TV - Trending Now Feature

Optik TV - Trending Now Feature If you're looking for something new to watch or want to see what's currently popular, then the handy Trending Now feature on Optik TV is just what you need. This feature lets you see the top five most watched programs ...

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A-B by Community Manager
  • 895 Views
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Known Scams and Fraud List

Known Scams and Fraud List Your privacy and security are of the utmost importance to us. You can count on us to take the necessary measures to protect your information. There can however be some scenarios that are outside of our control: social engin...

A-B by Community Manager
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Viewing and Changing a Technician Appointment

Viewing and Changing a Technician Appointment If you have an upcoming scheduled appointment with a TELUS installer/technician that you need to cancel or rebook for a different time, you can log in to your MyTELUS account online to cancel, manage, or ...

A-B by Community Manager
  • 4608 Views
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NFL on Optik App

NFL on Optik App Did you know that Optik TV has a fantastic NFL app that you can use to help you follow your favourite team throughout the season? Don't have a favourite team? You can still follow the entire league and keep up to date with all the sc...

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A-B by Community Manager
  • 2217 Views
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NHL on Optik App

NHL on Optik App The NHL on Optik app lets you follow your home team throughout the NHL season with standings, schedules, and game/player stats all available in one convenient location. You can access the app at any time within your apps menu by pres...

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A-B by Community Manager
  • 1914 Views
  • 2 comments
  • 0 kudos
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