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Knowledge base articles

Installing PureFibre To Your Home - FAQ's

Q: How does the work you are doing to install TELUS fibre affect my property.? A: The work will not have a diverse effect on your property. It is our goal to restore all property to the same condition prior to construction. We conduct our work within...

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Amyj by Community Manager
  • 236 Views
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Pik TV Media Box Is Getting An Upgrade

*Available to customers in B.C. and Alberta Hey Neighbours, we're excited to share some news! We're dedicated to continuously improving your Pik TV experience. From July 13th to 22nd, your Pik TV Media Box will be automatically updated with an experi...

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Amyj by Community Manager
  • 913 Views
  • 1 comments
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Optik TV Trending Now feature

If you have a fear of missing out (FOMO) on the latest shows, we've got the cure. You’ll always know what’s heating the small screens with Trending Now, a new feature on Optik that lets you see the top five shows in your area based on what others are...

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C_Fun by Community Manager
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2021 - TELUS Home Services Most Recent Changes Schedule

Updates Date Details Launch: Moving your TELUS services online November 24, 2021 Moves are now open 24x7 on TELUS.comThis simple digital experience enables our customers to share their existing account details and find the best options to connect in ...

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cpantelis by TELUS Employee
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Your Norton Security and VPN services are expiring

  Cyber threats are evolving, and so are we. That’s why we’re retiring our older Norton Security services and introducing our more comprehensive product, TELUS Online Security Powered by NortonLifeLock™ , with all-in-one protection for your devices, ...

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cpantelis by TELUS Employee
  • 1161 Views
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TELUS Email Migration Guide - Powered by Google

Throughout this year, in 2021, we will continue to migrate our TELUS webmail customers to our new email platform - TELUS email powered by Google. Our previous email/webmail system in its current form is slow and built on older technology, which is di...

psl by Neighbourhood Alum
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Known Scams and Fraud List

Your privacy and security are of the utmost importance to us. You can count on us to take the necessary measures to protect your information but there can be some scenarios that are outside of our control: social engineers and fraudsters can find way...

psl by Neighbourhood Alum
  • 16263 Views
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2020 - TELUS Home Services Most Recent Changes Schedule

Updates Date Details Calm theme pack available on Optik TV Dec 18, 2020 Calm theme pack available to order through ch. 351, or through TELUS My Account online Boxing week offer starts Dec 17, 2020 Please see our offers page for all our boxing week sa...

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psl by Neighbourhood Alum
  • 4600 Views
  • 1 comments
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