Knowledge Base Article

How to View and Change Your TELUS Technician Appointment

Manage your upcoming TELUS technician appointments through your My TELUS account. Available for Alberta and BC clients using a desktop browser.

Viewing Your Appointment

Access your appointment details:

  • Log into My TELUS account
  • Select "My Profile"
  • Click "View and manage your appointments"

View appointment information:

  • Scheduled date
  • Arrival time window
  • Service address
  • Contact number
  • Appointment type (install, move, repair)

Managing Your Appointment

To reschedule:

  • Click "Reschedule"
  • Select new date and time
  • Click "Reserve"

To cancel:

  • Click "Cancel"
  • Confirm cancellation

To update contact number:

  • Select "Change your contact number"
  • Enter new number
  • Confirm update

After Making Changes

  • You'll receive a confirmation email
  • Changes will appear in Appointment Manager
  • Review details page for verification

Important Notes

  • Service available only for Alberta and BC customers
  • Must use desktop browser (not available on My TELUS app)
  • Some appointments may require calling TELUS or using Live Chat

When to Contact TELUS

Contact TELUS support if:

  • You can't reschedule online
  • The cancellation option isn't available
  • You need immediate assistance
  • You're outside AB or BC

 

EN version

Updated 2 months ago
Version 4.0
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