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Trusted answers and information about Home Services devices and solutions from Neighbourhood contributors and the TELUS team.
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Knowledge base articles

How to Locate your MAC Address

There may only be a few reasons why you’ll require your device MAC (Media Access Control) address - usually for network configuration or device setup - but we’ll walk you through how to do it on the latest and most common devices. Android Tablet To l...

dru by Community Manager
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Viewing & Changing a Technician Appointment

Have a tech scheduled to come out, but you don't think you'll be around to meet them? Life happens. That's why you can cancel the appointment online and call us to rebook once you know of a time that works better for you. View Appointment 1. Login to...

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RhoLee by Community Manager
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TELUS Home Service Vacation Suspension

Planning a road trip? Spending your summer at the lake house? First off...super jealous. Second...we've got you covered with our TELUS Vacation Suspension of Service. What's a vacation suspension? As an alternative to canceling your service(s), you c...

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Scoto by TELUS Employee
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Slow Internet Speeds Troubleshooting

If you’re experiencing slow internet speeds on your home connection, below are a few steps you can try to repair your connection: Eliminate possible site issues Browse to multiple sites to make sure that the lag isn’t isolated to one specific site. T...

RhoLee by Community Manager
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Wi-Fi Troubleshooting

If you’re experiencing connection issues on your wireless home network, here are a few steps to try prior to contacting our technical support team. Check signal strength on devices If you know your wireless network name (SSID), check to see if it is ...

RhoLee by Community Manager
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Bridge Mode - Using Your Own Router

What Is Bridge Mode? When you sign up for TELUS internet you will receive a device called a gateway - a two-in-one modem & router combo. Bridge mode is a feature that allows a user to shut off the router side of the gateway (i.e. WiFi), and use a 3rd...

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ET by TELUS Employee
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