For a variety of reasons, some episodes in the Video on Demand (VOD) catalogue may not be available. If you come across a show and/or episode that's missing, you can report it to us. Here's how:
Select the discussion board for your TV platform
- Optik
- Pik TV
Click on "Ask a question" to create a post
Tag our Support account @TELUS_Support to get our attention (use "@" to activate tagging)
Include as much of the following info as possible:
- Show name
- Season
- Episode number
- Date of original airing
- Channel name or number
Click "Post" and you're set. We'll flag it to our vendors and do our best to have the episode uploaded ASAP.
Please note there are often issues out of our control but we will stay on top of it to make sure the content is uploaded.
