Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
What's going on with sound TelusTV-21T? My STB runs through my Denon amp but the last little while the sound quality sucks! Often when viewing the 'Guide' or other menu options the sound goes quiet and sounds like it's only coming from one channel......
I’m getting the “user has no rights” message with the TV+ app and on browser. I haven’t been able to watch since I recently renewed my contract.
Hey everyone, Just a heads-up for anyone thinking about upgrading to the new boxes over the old Arris ones—I'd think twice.Honestly, I don't even know where to start with how bad this new service is. It's literally worse than what we had in the early...
I canceled my tv box. I only have to return the black box itself, the power cord, and the remote thats it?
It seems that I have 5.1 sound for many live tv shows, as well as Apple TV and Disney+, however it seems that when it comes to Netflix and Prime TV, all I get is 2ch stereo. I don’t see anywhere where there’s an option to change the sound setting for...
Hello,Where can I complain about telus customer service? I spent more than hour on call troubleshooting PVR broken issue and the representative just dropped the call after PVR was bricked as a result of her updates...Regards,Alla
Optik tv box worked perfect for the last 6 months. But stopped working last week, and now won't show up on my tv, got a new box sent out. Worked for 3 days...
I have just received my new Telus tv+ and I am very disappointed with the remote. Especially the skip function. I push skip and I wait for it to advance. I can hear the audio before the picture catches up. Is this how it is supposed to work. Seems to...
Hi,I have 2 Telus Optik TV Android boxes (TelusTV-21T).With my first one, when the TV and box is powered up, I get a "Who is watching what" screen, where I can choose between 2 profiles that I setup. Each profile has a different profile pic.But with ...
When I cast TV using the app I get buffering pauses all the time. If I go to a station's website and lower video quality to 480p everything works fine
