Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
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Long Story Short...

How do I change my Optik TV channels or package [overall] when it isn't showing as a service on MyTelus?? (App or webpage). New Service

JBentley by Just Moved In
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Optik Tv Customization...no go on MyTelus

Hiya neighbours! I have only just gotten Optik TV. To test it out and get a little feel I have opted for the Basics + Pick 5. Mmm well there's a couple channels that I want to change already.. From every how to and forum I've looked at, they all poin...

JBentley by Just Moved In
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Pvr

If i have 3 HD PVR’ how many programs can you record at once let’s say i wanted to record 12 different channels at 8PM is that possible with the new Telus PVR’S

Rpm1 by Just Moved In
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Optik TV

We have 3 Optik TV boxes and none of them are permitting me to record shows. In terms of storage we are only at 10% of capacity. Any suggestions?

MattHemm by Just Moved In
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Google Telus TV box

We have the next box. I can't for the life of me figure out why the Closed Captions are not able to be adjusted.By default the text is default which is too large for us and the backround is black, we prefer clear. I've done the proper adjustments in ...

DSU by Just Moved In
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Bait and Switch

I had a two year contract with Shaw Direct in my remote location. Service dropped off and they told me they had no service technician in my area. I phoned Telus to inquire about Telus Optik, and was offered a deal I could not refuse. The agent said t...

Albert7 by Just Moved In
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Premium Content add-on discount

Having signed a 2 year Contract for Optik TV & Internet, this month of March 2024, the "Premium Content add-on discount" was reduced from $10.00 to $7.00 going forward. I can understand if Crave, Netflix & Amazon change fee prices but on a Contract B...

RHOM missing episodes

@dru As of a few days ago, all of season 5, minus episode 9, have gone missing.(Real Housewives of Miami on Slice)

Candace3 by Just Moved In
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Resolved! You are not subscribed to recordings

Just got my new Telus device but I’m getting the above error. When I signed up, the person I talked to said that cloud recordings were included for free now. But as soon as I installed the device and got it up and running and tried to record for the ...

Recording playback issues

New Optik user here. I'm finding that a lot of the time when I leave a recording I'm watching, then when I go back later, it restarts from the beginning and not the spot where I left it. Is there a particular step to go through to ensure it returns? ...