Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Maximum PVR playbacks with 4K PVR?

For some reason, if one TV is playing a recording (non-4K) then I am unable to playback a 4K recording. I get the following message: Playback limit has been reached. Too many TVs in your home are playing recordings or delayed TV. I can playback a sec...

YLWGuy by Neighbour
  • 3 replies
  • 0 kudos

Closed Captio s

When we use Closed Captions on live tv channels there is about a 5-7 second delay between the audio and the closed captions. We had a tech here and he could not fix it. All TVs and all channels.

byeran by Just Moved In
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Error message with new Telus TV+ app on iPad mini

Can’t seem to get the new Telus TV app to work no matter what I try. Sign in is fine, but if I try to play live tv, it hangs, and then I get an error message “playback error: sorry an error was encountered. Please try again…”. Works fine on my iPhone...

Miso193 by Neighbour
  • 2 replies
  • 0 kudos

The last of us delay... again.

I've got Crave on demand through Telus and just like with episode 3, episode 4 is not up. Why is this consistently happening and what am I actually paying for, here? @dru this is not okay. I should just be paying for the app itself instead of through...

The Last of Us delay?

I have crave on demand through Telus and the episode isn’t available? The first 2 episodes didn’t have a delay like this, any word on when it will be available?

Resolved! How to connect wireless 4k box to wifi booster?

My T3200 router's wireless signal is too weak for my living room wireless 4k box. So, I added a Telus wifi booster, connected my 4k box and it works great. I've now added a second booster in the office (T3200 router's wireless signal is too weak to r...

Watch recordings with new Telus TV+ on computer with browser

The Telus website for the new Telus TV+ service shows that recordings can be viewed on a browser on a computer: "If you have the Recordings bundle included as part of your Optik TV combo, you can also initiate playback of your recorded programs from ...

rt1 by Just Moved In
  • 6 replies
  • 0 kudos

Resolved! Programming

Does the endless onslaught of Christmas movies ever end? It’s getting offensive. Kind of like they don’t value their customers!

Missing or wrong episodes

Many times when I am watching on demand shows, the new episodes sometimes take a few weeks to upload or are missing and recently I found the wrong episode for the wrong series...Example Slice Below Deck S10 Ep9 is actually an episode of Below Deck Ad...

Shambles by Just Moved In
  • 2 replies
  • 0 kudos