Disney+ Jittery/lag
Hello. I have had Optik TV for over 2 years, with Telus Pure fibre 1gig internet. I use the newer style smaller cloud based TV box, connected via wifi. In the first 2 years I had optik TV I had Disney+ and it worked fine without issue. During that time, we cancelled it to cut down on costs. I renewed for another 2 years with Telus, and part of our new plan covers the cost of Disney+. Since I have restarted my Disney+ subscription, I find it lags durning playback. It’s very jittery. I also use Netflix, Apple TV, Amazon Prime, and Crave. None of the other apps have an issue. Live TV also seems to be fine. It’s just Disney+ that has this issue. I tried to uninstall and re-install the app, but the Telus Optik box won’t allow it to be deleted completely. It allows me to uninstall updates, which I did, and then re-installed them, and still had the same issue. I’ve lowered the playback quality settings on the app, and still it jitters. I was trying to watch a movie today and it was almost unwatchable. Has anyone else had this problem specifically with Disney+ on the Telus box. Any suggestions on how to fix it?
Cannot activate disney and amazon on optik tv
Technician came over and installed everything, security and all that optik box thing. I recieved and email to activate prime, netflix, and disney. Clicked on that green link, it goes to the optik tv page, but theres no activate link or button. I was able to activate netflix because netflix sent me a message from their end. Ive spent 2 hours waiting on the phone and 2 hours of troubleshooting with a tech but she couldnt figure out whats goin on. Any idea what to do,? Can still cancel within 9 days right?
Can’t Activate Disney+ Through Stream+
I recently purchased Stream+ on the Telus app. It was a huge pain, but I managed to activate the Netflix, Prime, and Telus TV+ accounts, but I haven’t been able to activate Disney+. I contacted Telus and they told me the issue was with Disney+ and to contact their support instead. So I did, and Disney+ Support and they told me it wasn’t on their end, and suggested I went to a Telus store to have them help activate the account. I just went to a Telus store today and they told me they couldn’t do anything, and to contact Telus Support. I’m going back to work on Tuesday night and if I can’t find a solution to this, I’m cancelling Stream+.TELUS Stream+ FAQ: Premium Streaming Bundle Guide
TELUS Stream+ combines Netflix, Disney+, Amazon Prime, and TELUS original content into one convenient streaming package. Here's what you need to know. Plan Options Stream+ Basic includes: Netflix Standard with ads Disney+ Standard with ads Stream+ Premium includes: Netflix Premium Disney+ Premium Key Features Exclusive to existing TELUS customers No long-term commitment required Cancel anytime flexibility Multi-device access (TV, laptop, smartphone, tablet) Powered by the TELUS wireless network Purchase and Activation How to purchase: Visit the Stream+ page Select your preferred plan Pay with credit card (only payment option) Activation process: Purchase the Stream+ bundle Wait for the activation emails Click "Activate Now" in each email Follow setup instructions Managing Existing Accounts Netflix and Amazon Prime: Link your existing account Billing transfers automatically to TELUS Disney+: Link your account Check current subscription to avoid double-billing Cancellation Steps Log into My TELUS Navigate to Subscriptions tab Click "Manage" for your subscription Select "Cancel my subscription" Note: Service continues until the end of your billing cycle When to Contact TELUS Contact TELUS support if you experience: Problems linking existing accounts Missing activation emails Billing issues Questions about features or compatibility Version FRI am unable to cancel my Disney+ subscription.
In January 2025, I tried to cancel a Disney+ subscription. When I tried to cancel though My Telus, the website would not allow me to . I sent an email to the Telus Problem desk which offered a 3 day response promise, I did not receive a response. I phoned twice hrough tech service and was transferred to someone who assured me that the cancellation would be implemented. I just noticed that I have been charged for the last 7 months on my credit card for a service I don't want, nor have I used it. I need help!
Switch Disney+ account linked with my stream+ sub
Hello there, I subscribed to Stream+ today and was trying to activate Disney+. I accidently activated it on an older account and would like to disconnect Stream+ from this old account and activate on a different account. Is it possible to switch Disney+ account after activation? if so, how? Thank you in advance.
