Disney+ Jittery/lag
Hello. I have had Optik TV for over 2 years, with Telus Pure fibre 1gig internet. I use the newer style smaller cloud based TV box, connected via wifi. In the first 2 years I had optik TV I had Disney+ and it worked fine without issue. During that time, we cancelled it to cut down on costs. I renewed for another 2 years with Telus, and part of our new plan covers the cost of Disney+. Since I have restarted my Disney+ subscription, I find it lags durning playback. It’s very jittery. I also use Netflix, Apple TV, Amazon Prime, and Crave. None of the other apps have an issue. Live TV also seems to be fine. It’s just Disney+ that has this issue. I tried to uninstall and re-install the app, but the Telus Optik box won’t allow it to be deleted completely. It allows me to uninstall updates, which I did, and then re-installed them, and still had the same issue. I’ve lowered the playback quality settings on the app, and still it jitters. I was trying to watch a movie today and it was almost unwatchable. Has anyone else had this problem specifically with Disney+ on the Telus box. Any suggestions on how to fix it?
some CTV "Free" preview TV channels
I note that Telus is currently offering several free preview channels, which include CTV Comedy and CTV Drama. Looking at the offerings on both of these channels over a three week period, I am utterly astounded. CTV Comedy is offering ONLY episodes of "The Big Bang Theory", 24/7. CTV Drama is offering ONLY episodes of "Gilmore Girls", 24/7. No other shows are on offer. Who in their right mind wants to watch 48 episodes of one show every 24 hours? Surely this cannot be a teaser to get people to subscribe to these channels? What is Telus, and CTV, even thinking? I was never a fan of Big Bang Theory, as the insidious and horrific laugh track invades every second of the show; I do not want to hear it! I will not subscribe to any of these channels. Perhaps offer them at other times of the year, when their programming is more varied. Of course, CTV is Bell, and Bell is a competitor of Telus....hmmmm.
TELUS TV+ app not showing recording info from TELUS TV Digital Box
Recently I upgraded from my TELUS PVR to the TELUS Digital Box. A few days later, the recordings and schedules from the PVR were copied to the cloud and made accessible on the Digital Box. Going forward, I have made new recordings and scheduled future recordings from the Digital Box. However, on my Android tablet and smart phone, the TELUS TV+ app displays the message "no recorded content" under the Recorded tab. Under the Scheduled tab, there are no entries shown for recording single shows. There are several entries for recording series but they all show the recording time as 4PM and the message "No episodes available in the next 12 days". I have reset the Digital Box a couple of times. On my Android devices, I deleted the cache and data before uninstalling the TELUS TV+ app and re-installing it. I have done this multiple times without success. Does anyone have any ideas on how to get the TELUS TV+ app on my Android devices to reflect the same recording information that's showing on the Digital Box?
Telus TV+ app login issues iOS and FireTV
Hi, I’ve been struggling to log into the Telus TV+ app from iPhone, Apple TV and FireTV. I’ve researched and tried all troubleshooting methods and I’ve attempted to call Telus Support only to be hung up on. Really hoping someone here (or TELUS) can help me! Thanks.
No Signal on TV from 10 Sec +
Hi, I have a family member that is having a problem. They have 2 tv's with 2 Telus Android boxes (21T) Basement TV - Works fine. TV gets a signal instantly. Spare room needed a new tv as the previous one (Sony) broke. Prior to this, everything worked well and the Telus signal was instant. Since getting a new Samsung tv, it struggles to get a signal ("No Signal" is displayed). After about 10 seconds, it would get a signal and the TV would then work. Over the following few days, the delays got longer. Even up to 1 hour before the signal was restored. I went over and changed the HDMI port and again it started working with the 10 sec delay. Gradually again, the delays got up to 45 min before there would be any TV activity. I googled some stuff and it mentioned that Anynet+ (HDMI-CEC), if enabled could cause some problems. I disabled that option and immediately it started to work again albeit with the 10 sec delay. Again, prior to the new tv, there were no problems and there was no delay in getting the signal. Does the Telus box retain any old manufacturer data and needs to be factory reset when a new TV is purchased? I was thinking about changing cables but this setup worked absolutely fine with the older Sony (non smart) tv. Any suggestions? Thank youTelus 21T - setting default volume higher?
I have a Telus 21T box. It recently did some firmware update after failing a few times, and is at app version 1.25.10.300 and MW 4.5.1-250811. Since then, the volume of the TV is very low. When I switch to the FireTV HDMI input of my TV the volume is normal and therefore much louder (and therefore very jarring when switching inputs back and forth). I have an AV receiver set up to control the volume, and have unpaired the AV receiver from the Telus Remote, set the Telus 21T's volume up to its max which is 15 according to the on screen display, and re-paired my AV receiver, but the volume is still much lower than the FireTV's default volume. What else can I do to increase the 21T's default volume output?
Can't login to Telus account on optik tv box
Hi, I set up a new service recently and I haven't been unable to login to my account using my email and password. I also cannot login to my TV either (using optik tv android box). I have logged in using the email a link method without any issues. I then reset my password and tried logging back in with my email and password but it doesn't work. Any idea what is going on? I haven't even able to access my tv services or telustvplus. I get the following error: Sorry, an error has occurred. Please try again later. I know the password is right because when I have reset the password (after logging into mytelus account using the email link) it says you cannot use the same password as last time.Closed Captions on Digital TV Box
I have multiple times opened settings, turned on closed captions, opened display settings and set caption preferences the way I would like: small font, 25% opacity on background. The example shown in settings would be perfect, IF the settings were applied when returning to live TV. Default of large font, white font on opaque black background interferes with decent program viewing. How to get the captions settings as set to apply to live TV? Is this a feature still under development? If so when will this be rolled out? I consider this a high priority for my TV viewing.