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Telus TV+ shows error randomly while watching TV
The Telus TV+ app on Chromecast with Google TV will randomly show an error while watching live TV. The channel will be streaming fine and then suddenly show an error message saying: "Sorry an error has occurred. Please try again. ERR_PLAYER_P213". After this error appears, changing to any other channel will also show the error. Exiting to the home screen and then launching the app again will fix it. What causes this error and how can we prevent it from happening?4.4KViews0likes2CommentsRe: Telus TV+ not responsive on Chromecast with Google TV
Thanks KHR, updating the app seems to have fixed the issue. I was on version 1.5.4.103. I already had HDMI-CEC enabled on both the TV and the dongle. The problem I had with the old version of the app was that when resuming it would go directly to the live player on the last channel and none of the buttons on the remote would respond at that point except for the home button. After the update it correctly goes to the Telus TV home screen on resume like you outlined.4.4KViews0likes0CommentsRe: Telus TV+ not responsive on Chromecast with Google TV
After testing it some more it seems to happen when I turn off the TV (while the app is still running) and turn it back on. My guess would be that turning the TV off sends a signal to the Chromecast to go into sleep mode. When the Chromecast turns back on and resumes the app something probably isn't initialized quite right so the buttons don't work. Can you pass this information to the dev team. There doesn't seem to be anywhere else to log bugs for the app. Thanks.4.4KViews0likes2CommentsTelus TV+ not responsive on Chromecast with Google TV
After watching TV for a while on the Telus TV+ app on Chromecast with Google TV, it becomes unresponsive. The back button and directional buttons that usually bring up the guide do not work. The live TV channel continues to play but there is no way to interact with the app when this happens. The only way to fix it is to press the home button to exit the app and then force stop the Telus TV+ app and reopen it again. This becomes annoying because it happens multiple times each day. Can you tell the developers to fix this bug. Thanks.4.5KViews0likes3Comments