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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Resolved! Stingray Music

Stingray music on Telus tv sucks since last fall. Difficult to change channels. Don’t understand profiles. No instructions anywhere to navigate how to use. Why the change? Everything worked perfectly before “update”. If no improvements, seriously con...

Where did BBC Channel 375 Go!

Tonight I sat down to watch a recorded show on Channel 375 BBC. Nothing -- gone, 1 hour and 3 minutes of a black screen! If I go to Channel 375 it says BBCFHD?? The suggests that the channel exists? It looks like it has been dropped from my packages!...

a5a08185 by Friendly Neighbour
  • 423 Views
  • 7 replies
  • 0 kudos

CTV Speed

Why did Telus discontinue Velocity TV and replace it with CTV Speed? CTV Speed as a subpar regurgitated mess of shows which have been a staple of other channels unrelated to the car culture. Seriously Cash Cab? No Barrett-Jackson, no Mecum Auctions j...

HDMick by Neighbour
  • 181 Views
  • 1 replies
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Intermittent Channel Buffering

My cable channels will freeze intermittently.It will last from a few seconds to about a minute.The tv apps are not affected so Netflix, Prime, and YouTube work flawlessly. I have gone through all the automated reboots and all of the automated trouble...

Kelly10 by Neighbour
  • 127 Views
  • 1 replies
  • 0 kudos

Disney+ not working

I have subscribed for stream + 2 months already. Called multiple times because Disney plus activation link is not working. I am unable to activate it. However, issue has still not been solved and no one was able to solve the problem. This is very fru...

doris123 by Neighbour
  • 167 Views
  • 2 replies
  • 0 kudos

Telus TV app

I have been trying to access Telus TV app for the past few weeks. I can access the basic channels but not the channels I subscribe to (sportsnet, TLC, etc). I’m hoping someone here can help me. Whenever I call Telus it’s such a run around and frankly...

Bpiper by Neighbour
  • 163 Views
  • 3 replies
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Modem

What does the red explanation mark mean when the system does a check equipment test ?

Slyfox by Neighbour
  • 128 Views
  • 1 replies
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Omg i cant choose just one Telus optik tv

We have had this telus optic tv one week. Have had problems from the get go. 1) The recordings seem to work now that we subscribe to the service. But when we try & delete a recording after watching the window options don't pop up ie: play, delete, de...

Slyfox by Neighbour
  • 278 Views
  • 4 replies
  • 0 kudos

TELUS+ app not log in

I keep getting an error message when I log in on the my Telus+app is the app down ?

Sound issues & picture problem HDR

What's going on with sound TelusTV-21T? My STB runs through my Denon amp but the last little while the sound quality sucks! Often when viewing the 'Guide' or other menu options the sound goes quiet and sounds like it's only coming from one channel......

MrSL by Leader
  • 132 Views
  • 1 replies
  • 0 kudos
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