Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Hi there - I was looking to swap a few of my theme packs since a few of them now only contain 1 or 2 channels we watch. The good thing is that all the channels we still watch that were part of the theme packs we were going to lose are all part of the...
I was told i could choose 5 channels on MyTelus App to change to all cantonese channels for my parents.The OptikTV portion on app never loads and says try again later. Ive called an agent and he said he changed the channels for me and would be up and...
Good morning. I had not realized that the program Surreal Estate was going to have a 3rd season, and did not have it set up to record. Once I realized, I set it up, and wasn't terribly worried, because CTV Sci-fi is on video on demand, and when I che...
Again, I had the Curling Players' Championship recorded for most draws and the quarter finals and final - I thought. So what happens? The finals are moved by Sportsnet to other channels!Result? No Recordings for the finals! After 2 years, with this n...
The Prime Time package still shows Paramount channel on the Telus website when I review my theme packs:
I am really getting feed up with Telus' first-line technical support. All they seem to do (or be mandated to do) is to go through their script.They do not seem to have a history of the account. I called for the third time on essentially the same issu...
I called technical support today (not a simple procedure itself). They wanted me to install a Telus App on my cell phone (not Telus), and the App then asked for access to the Camera. No way - I value my privacy.This is to determine the device that I ...
Anyone know when and how to order Digital TV box, can’t watch Disney+ on my TV that I have ordered through TELUS but can’t use. I was being charged the $10 /month for a box I never received.
I have a Samsung UN58U7000F tv and a Sanyo FWSB415E A sound bar. I have it hooked up from sound bar to tv via optical cable (no hdmi on the sound bar), have the tv sound setting set to optical and everything works great. Can I pair the sound bar to m...
