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Trusted answers and information about Home Services devices and solutions from Neighbourhood contributors and the TELUS team.
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Knowledge base articles

Known Scams and Fraud List

Known Scams and Fraud List Your privacy and security are of the utmost importance to us. You can count on us to take the necessary measures to protect your information. There can however be some scenarios that are outside of our control: social engin...

A-B by Community Manager
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Viewing and Changing a Technician Appointment

Viewing and Changing a Technician Appointment If you have an upcoming scheduled appointment with a TELUS installer/technician that you need to cancel or rebook for a different time, you can log in to your MyTELUS account online to cancel, manage, or ...

A-B by Community Manager
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Home Service Solutions

How can we help? Have a question about your internet? Need help ordering that big PPV event? If you've got any issues with your home services, you've come to the right place! We see many similar questions about our services, so we've compiled a handy...

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A-B by Community Manager
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Installing PureFibre To Your Home - FAQ

Installing PureFibre To Your Home - FAQ How does the work you are doing to install TELUS fibre affect my property? The work will not have an adverse effect on your property. It is our goal to restore all property to the same condition prior to constr...

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Amyj by Community Manager
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How to Locate your MAC Address

There may only be a few reasons why you’ll require your device MAC (Media Access Control) address - usually for network configuration or device setup - but we’ll walk you through how to do it on the latest and most common devices. To locate the MAC A...

dru by Community Manager
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TELUS Home Service Vacation Suspension

Planning a road trip? Spending your summer at the lake house? First off...super jealous. Second...we've got you covered with our TELUS Vacation Suspension of Service. What's a vacation suspension? As an alternative to canceling your service(s), you c...

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Scoto by TELUS Employee
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Bridge Mode - Using Your Own Router

What Is Bridge Mode? When you sign up for TELUS internet you will receive a device called a gateway - a two-in-one modem & router combo. Bridge mode is a feature that allows a user to shut off the router side of the gateway (i.e. WiFi), and use a 3rd...

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ET by Rockstar
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