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Knowledge base articles

NFL on Optik TV App

Optik TV customers can now follow their favourite teams throughout the season with the all-new NFL on Optik App. Customers can choose to select a specific team or follow the league as a whole. With the app, customers can keep track of schedules, game...

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DanR by Community Manager
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Viewing & Changing a Technician Appointment

Have a tech scheduled to come out, but you don't think you'll be around to meet them? Life happens. That's why you can cancel the appointment online and call us to rebook once you know of a time that works better for you. View Appointment 1. Login to...

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RhoLee by Community Manager
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TELUS Optik TV PVR - Extend Recording Time

Recording live events can be unpredictable, and the last thing you want is to miss the end of the most important game of the season because it went over the scheduled end time. Not to worry, we have a fix for that. You can easily extend the recording...

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RhoLee by Community Manager
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Setting Up Favourites and Customizing Your Guide

Want to skip through channels you don’t subscribe to? Got a news junkie in your home? Want to just see the kids’ favourite channels? With Optik, you’re in control of what’s on the guide. See only the channels you subscribe to. Hit options on your rem...

Scoto by TELUS Employee
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Troubleshooting your PVR and/or Set Top Box

Set Top Box Loss of Signal, Picture, and Initializing Issues Instances of signal loss or picture issues can generally be corrected with a few easy troubleshooting steps. First, it is important to distinguish the error type: “Television signal has bee...

dru by Community Manager
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Wi-Fi Troubleshooting

If you’re experiencing connection issues on your wireless home network, here are a few steps to try prior to contacting our technical support team. Check signal strength on devices If you know your wireless network name (SSID), check to see if it is ...

RhoLee by Community Manager
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