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Knowledge base articles

Home Service Solutions

How can we help? Have a question about your internet? Need help ordering that big PPV event? If you've got any issues with your home services, you've come to the right place! We see many similar questions about our services, so we've compiled a handy...

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A-B by Community Manager
  • 1600 Views
  • 0 comments
  • 7 kudos

2022 - TELUS Home Services Most Recent Changes Schedule

Updates Date Details Launch : New Area Code April 23, 2022 Beginning on April 23, 2022, a fifth area code, 368 was added to the geographic region currently covered by area codes 403, 587, 780 and 825. Update: TELUS Rewards April 4, 2022 A variety of ...

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cpantelis by TELUS Employee
  • 1351 Views
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  • 1 kudos

TELUS Email Migration Guide - Powered by Google

Throughout this year, in 2021, we will continue to migrate our TELUS webmail customers to our new email platform - TELUS email powered by Google. Our previous email/webmail system in its current form is slow and built on older technology, which is di...

psl by Neighbourhood Alum
  • 8188 Views
  • 8 comments
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Return Your TELUS Equipment in 3 Easy Steps

If you have recently moved, cancelled, or upgraded your services, you may have unused TELUS residential equipment sitting at home. Here is what you do: Pack it with an appropriately sized box Include the first page of your most recent bill. Or a piec...

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psl by Neighbourhood Alum
  • 112012 Views
  • 5 comments
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Managing Your Optik TV Channels

With so much great programming on Optik TV, there are always new channels and theme packs you may want to add. Here are two ways you can manage your channels yourself: Option One - TELUS.com 1. First, log into your account with your username and pass...

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psl by Neighbourhood Alum
  • 12670 Views
  • 1 comments
  • 0 kudos
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