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Knowledge base articles

2021 - TELUS Home Services Most Recent Changes Schedule

Updates Date Details Launch: Moving your TELUS services online November 24, 2021 Moves are now open 24x7 on TELUS.comThis simple digital experience enables our customers to share their existing account details and find the best options to connect in ...

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cpantelis by TELUS Employee
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TELUS Email Migration Guide - Powered by Google

Throughout this year, in 2021, we will continue to migrate our TELUS webmail customers to our new email platform - TELUS email powered by Google. Our previous email/webmail system in its current form is slow and built on older technology, which is di...

psl by Neighbourhood Alum
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2020 - TELUS Home Services Most Recent Changes Schedule

Updates Date Details Calm theme pack available on Optik TV Dec 18, 2020 Calm theme pack available to order through ch. 351, or through TELUS My Account online Boxing week offer starts Dec 17, 2020 Please see our offers page for all our boxing week sa...

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psl by Neighbourhood Alum
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Return Your TELUS Equipment in 3 Easy Steps

If you have recently moved, cancelled, or upgraded your services, you may have unused TELUS equipment sitting at home. Here is what you do: Pack it with an appropriately sized box Include the first page of your most recent bill. Or a piece of paper w...

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psl by Neighbourhood Alum
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Managing Your Optik TV Channels

With so much great programming on Optik TV, there are always new channels and theme packs you may want to add. Here are two ways you can manage your channels yourself: Option One - TELUS.com 1. First, log into your account with your username and pass...

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psl by Neighbourhood Alum
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