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Knowledge base articles

Viewing & Changing a Technician Appointment

Have a tech scheduled to come out, but you don't think you'll be around to meet them? Life happens. That's why you can cancel the appointment online and call us to rebook once you know of a time that works better for you. View Appointment 1. Login to...

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RhoLee by Community Manager
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TELUS Home Service Vacation Suspension

Planning a road trip? Spending your summer at the lake house? First off...super jealous. Second...we've got you covered with our TELUS Vacation Suspension of Service. What's a vacation suspension? As an alternative to canceling your service(s), you c...

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Scoto by TELUS Employee
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Setting Up Favourites and Customizing Your Guide

Want to skip through channels you don’t subscribe to? Got a news junkie in your home? Want to just see the kids’ favourite channels? With Optik, you’re in control of what’s on the guide. See only the channels you subscribe to. Hit options on your rem...

Scoto by TELUS Employee
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Troubleshooting your PVR and/or Set Top Box

Set Top Box Loss of Signal, Picture, and Initializing Issues Instances of signal loss or picture issues can generally be corrected with a few easy troubleshooting steps. First, it is important to distinguish the error type: “Television signal has bee...

dru by Community Manager
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