How to Return TELUS Residential Equipment
Follow these steps to return unused TELUS equipment after moving, cancelling, or upgrading services. Return Process Contact a TELUS representative to initiate the return Wait for an email from Purolator (check your spam folder) Prepare the equipment: Pack all items securely in a box Include remotes and cables Attach the shipping label: Print the postage-paid waybill from the Purolator email Securely attach it to the box Drop off the package at the nearest Purolator shipping centre If You Don't Have a Printer Follow steps 1-3 of the return process Take the unpacked box to a Purolator location Staff will print and attach the waybill for you What to Include in Your Return Main equipment (e.g., modem, TV box) All associated remotes Power cables Connection cables Important Notes Keep the tracking information for your records Ensure all items are included to avoid additional charges Return promptly to prevent late fees When to Contact TELUS Contact TELUS support if: You haven't received a Purolator email within 5 business days You're unsure which equipment needs to be returned You have questions about potential fees or charges You need alternative return options For detailed instructions and a complete list of returnable items, visit the TELUS returns page. FR version
