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Knowledge base articles

Viewing and Changing a Technician Appointment

Viewing and Changing a Technician Appointment If you have an upcoming scheduled appointment with a TELUS installer/technician that you need to cancel or rebook for a different time, you can log in to your MyTELUS account online to cancel, manage, or ...

A-B by Community Manager
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NFL on Optik App

NFL on Optik App Did you know that Optik TV has a fantastic NFL app that you can use to help you follow your favourite team throughout the season? Don't have a favourite team? You can still follow the entire league and keep up to date with all the sc...

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A-B by Community Manager
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NHL on Optik App

NHL on Optik App The NHL on Optik app lets you follow your home team throughout the NHL season with standings, schedules, and game/player stats all available in one convenient location. You can access the app at any time within your apps menu by pres...

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A-B by Community Manager
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Stream+ FAQ

Stream+ FAQ   Stream+ is Canada's first and only premium streaming bundle that lets you enjoy Netflix, Disney+, Amazon Prime, and original TELUS programming at an unmatched price, and it's now available to TELUS customers! With Stream+, you can enjoy...

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A-B by Community Manager
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Manage Your Home Wi-Fi Network and Optik TV

Manage Your Home Wi-Fi Network and Optik TV We're all familiar with the phrase "moderation in all things", but there's a good chance kids can forget it from time to time. With TELUS, you have full control over your Wi-Fi network and Optik TV experien...

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A-B by Community Manager
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Optik TV - Setting Up Favourites and Customizing Your Guide

Optik TV - Setting Up Favourites and Customizing Your Guide Simplify your Optik TV guide by organizing the channels you actually watch. See only the channels you subscribe to 1. Press the OPTIONS button on your Optik remote. 2. Scroll down to FAVOURI...

A-B by Community Manager
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Optik TV - Green Screen Saver

Optik TV - Green Screen Saver Why does my box enter "green screen mode"? Customers will see a green screen saver when their Optik set top box (STB) has been on standby from 4 hours of continuous play with no remote interaction, and when they power do...

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Amyj by Moderator
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