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Knowledge base articles

The Evolution of Optik TV

The Evolution of Optik TV We're thrilled to introduce a new evolution of Optik TV, with great features and new TV packages! Starting February 7, 2023, the new Optik TV packages have all the entertainment you want while allowing you to customize your ...

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A-B by Community Manager
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Viewing and Changing a Technician Appointment

Viewing and Changing a Technician Appointment If you have an upcoming scheduled appointment with a TELUS installer/technician that you need to cancel or rebook for a different time, you can log in to your MyTELUS account online to cancel, manage, or ...

A-B by Community Manager
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NFL on Optik App

NFL on Optik App Did you know that Optik TV has a fantastic NFL app that you can use to help you follow your favourite team throughout the season? Don't have a favourite team? You can still follow the entire league and keep up to date with all the sc...

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A-B by Community Manager
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NHL on Optik App

NHL on Optik App The NHL on Optik app lets you follow your home team throughout the NHL season with standings, schedules, and game/player stats all available in one convenient location. You can access the app at any time within your apps menu by pres...

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A-B by Community Manager
  • 2321 Views
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Stream+ FAQ

Stream+ FAQ   Stream+ is Canada's first and only premium streaming bundle that lets you enjoy Netflix, Disney+, Amazon Prime, and original TELUS programming at an unmatched price, and it's now available to TELUS customers! With Stream+, you can enjoy...

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A-B by Community Manager
  • 6447 Views
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Manage Your Home Wi-Fi Network and Optik TV

Manage Your Home Wi-Fi Network and Optik TV We're all familiar with the phrase "moderation in all things", but there's a good chance kids can forget it from time to time. With TELUS, you have full control over your Wi-Fi network and Optik TV experien...

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A-B by Community Manager
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Optik TV - Setting Up Favourites and Customizing Your Guide

Optik TV - Setting Up Favourites and Customizing Your Guide Tired of scrolling through all the channels you don't subscribe to? Have a sports fanatic in your home? Want to just see the kids' favourite channels? We've got your back. With Optik TV, you...

A-B by Community Manager
  • 2937 Views
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Optik TV - Green Screen Saver

Optik TV - Green Screen Saver Customers will see a green screen saver when their Optik set top box (STB) has been on standby from 4 hours of continuous play with no remote interaction, and when they power down their PVR/STB. This screen is in place t...

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Amyj by Moderator
  • 4954 Views
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