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Trusted answers and information about Home Services devices and solutions from Neighbourhood contributors and the TELUS team.
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Knowledge base articles

How to Locate your MAC Address

There may only be a few reasons why you’ll require your device MAC (Media Access Control) address - usually for network configuration or device setup - but we’ll walk you through how to do it on the latest and most common devices. Android Tablet To l...

dru by Community Manager
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How To Remotely Record Your Show with Optik on the Go

Optik on the Go – Remote Record How many times has this happened to you: you’re out and about and it suddenly occurs to you the game is on or it's the season finale of your favourite show. We’ve got your back. If you have access to a computer or mobi...

dru by Community Manager
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Viewing & Changing a Technician Appointment

Have a tech scheduled to come out, but you don't think you'll be around to meet them? Life happens. That's why you can cancel the appointment online and call us to rebook once you know of a time that works better for you. View Appointment 1. Login to...

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RhoLee by Ambassador
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TELUS Home Service Vacation Suspension

Planning a road trip? Spending your summer at the lake house? First off...super jealous. Second...we've got you covered with our TELUS Vacation Suspension of Service. What's a vacation suspension? As an alternative to canceling your service(s), you c...

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Scoto by TELUS Employee
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Setting Up Favourites and Customizing Your Guide

Want to skip through channels you don’t subscribe to? Got a news junkie in your home? Want to just see the kids’ favourite channels? With Optik, you’re in control of what’s on the guide. See only the channels you subscribe to. Hit options on your rem...

Scoto by TELUS Employee
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Slow Internet Speeds Troubleshooting

If you’re experiencing slow internet speeds on your home connection, below are a few steps you can try to repair your connection: Eliminate possible site issues Browse to multiple sites to make sure that the lag isn’t isolated to one specific site. T...

RhoLee by Ambassador
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Troubleshooting your PVR and/or Set Top Box

Set Top Box Loss of Signal, Picture, and Initializing Issues Instances of signal loss or picture issues can generally be corrected with a few easy troubleshooting steps. First, it is important to distinguish the error type: “Television signal has bee...

dru by Community Manager
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Wi-Fi Troubleshooting

If you’re experiencing connection issues on your wireless home network, here are a few steps to try prior to contacting our technical support team. Check signal strength on devices If you know your wireless network name (SSID), check to see if it is ...

RhoLee by Ambassador
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Managing Your Optik TV Channels

With so much great programming on Optik TV, there are always new channels and theme packs you may want to add. Here are two ways you can manage your channels yourself: Option One - TELUS.com 1. First, log into your account with your username and pass...

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psl by Neighbourhood Alum
  • 12652 Views
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Bridge Mode - Using Your Own Router

What Is Bridge Mode? When you sign up for TELUS internet you will receive a device called a gateway - a two-in-one modem & router combo. Bridge mode is a feature that allows a user to shut off the router side of the gateway (i.e. WiFi), and use a 3rd...

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ET by Rockstar
  • 261461 Views
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