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Knowledge base articles

Your Norton Security and VPN services are expiring

  Cyber threats are evolving, and so are we. That’s why we’re retiring our older Norton Security services and introducing our more comprehensive product, TELUS Online Security Powered by NortonLifeLock™ , with all-in-one protection for your devices, ...

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cpantelis by TELUS Employee
  • 1525 Views
  • 1 comments
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TELUS Email Migration Guide - Powered by Google

Throughout this year, in 2021, we will continue to migrate our TELUS webmail customers to our new email platform - TELUS email powered by Google. Our previous email/webmail system in its current form is slow and built on older technology, which is di...

psl by Neighbourhood Alum
  • 8155 Views
  • 8 comments
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Known Scams and Fraud List

Your privacy and security are of the utmost importance to us. You can count on us to take the necessary measures to protect your information but there can be some scenarios that are outside of our control: social engineers and fraudsters can find way...

psl by Neighbourhood Alum
  • 27243 Views
  • 2 comments
  • 3 kudos

TELUS Home Assistant: now with Amazon Alexa!

We are excited to announce the launch of TELUS Home Assistant with Amazon Alexa on Optik TV. This means that you can control your Optik TV, hands-free with voice control using both Google Assistant and Amazon Alexa. Now all Optik TV customers can use...

DanR by Community Manager
  • 7007 Views
  • 9 comments
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NHL on Optik App

Optik customers can follow your home team throughout the NHL season with standings, schedules, and games stats all available in one convenient location. You can access the app at any time within your apps menu by pressing the apps/interactive button ...

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psl by Neighbourhood Alum
  • 3121 Views
  • 3 comments
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Return Your TELUS Equipment in 3 Easy Steps

If you have recently moved, cancelled, or upgraded your services, you may have unused TELUS residential equipment sitting at home. Here is what you do: Pack it with an appropriately sized box Include the first page of your most recent bill. Or a piec...

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psl by Neighbourhood Alum
  • 110372 Views
  • 5 comments
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TELUS.net Email Outage: Updates and Temporary Fix for Affected Customers

Last updated on September 3, 2019 TELUS team members are diligently working around the clock and continue to make progress on restoring the small percentage of customers that remain affected by the recent TELUS.net outage. This stage of the restorati...

Tai by TELUS Employee
  • 31467 Views
  • 10 comments
  • 0 kudos

How to Pause WiFi

You can decide when the kids need a break from the Internet. When you pair TELUS My Wi-Fi app with our Advanced Wi-Fi modem, you can quickly stop all Wi-Fi traffic to any device on your network. This simple yet powerful feature has proven to help hom...

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psl by Neighbourhood Alum
  • 24013 Views
  • 3 comments
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