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Knowledge base articles

NHL on Optik App

NHL on Optik App The NHL on Optik app lets you follow your home team throughout the NHL season with standings, schedules, and game/player stats all available in one convenient location. You can access the app at any time within your apps menu by pres...

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A-B by Community Manager
  • 15474 Views
  • 5 comments
  • 1 kudos

Stream+ FAQ

Stream+ FAQ   Stream+ is Canada's first and only premium streaming bundle that lets you enjoy Netflix, Disney+, Amazon Prime, and original TELUS programming at an unmatched price, and it's now available to TELUS customers! With Stream+, you can enjoy...

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A-B by Community Manager
  • 17122 Views
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  • 1 kudos

Return Your TELUS Equipment in 3 Easy Steps

Return Your TELUS Equipment in 3 Easy Steps (Updated Mar 2025) Have you recently moved, cancelled, or upgraded your services? You may have unused TELUS residential equipment sitting at home. If so, here's what you can do: PACKAGE THE EQUIPMENT - Find...

A-B by Community Manager
  • 370169 Views
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  • 2 kudos

Manage Your Home Wi-Fi Network and Optik TV

Manage Your Home Wi-Fi Network and Optik TV We're all familiar with the phrase "moderation in all things", but there's a good chance kids can forget it from time to time. With TELUS, you have full control over your Wi-Fi network and Optik TV experien...

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A-B by Community Manager
  • 35036 Views
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Optik TV - Setting Up Favourites and Customizing Your Guide

Optik TV - Setting Up Favourites and Customizing Your Guide Simplify your Optik TV guide by organizing the channels you actually watch. See only the channels you subscribe to 1. Press the OPTIONS button on your Optik remote. 2. Scroll down to FAVOURI...

A-B by Community Manager
  • 7630 Views
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Home Service Solutions

How can we help? Have a question about your internet? Need help ordering that big PPV event? If you've got any issues with your home services, you've come to the right place! We see many similar questions about our services, so we've compiled a handy...

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A-B by Community Manager
  • 11519 Views
  • 0 comments
  • 7 kudos

Optik TV - Green Screen Saver

Optik TV - Green Screen Saver Why does my box enter "green screen mode"? Customers will see a green screen saver when their Optik set top box (STB) has been on standby from 4 hours of continuous play with no remote interaction, and when they power do...

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Amyj by Moderator
  • 7288 Views
  • 0 comments
  • 2 kudos

Optik TV PVR - Extend Your Recording Time

Recording live events can be unpredictable, and the last thing we want is for you to miss the end of the biggest game of the season just because it went over the scheduled end time. Well, worry no longer...we've got your back. You'll never miss overt...

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A-B by Community Manager
  • 7172 Views
  • 0 comments
  • 3 kudos

TELUS Rewards

TELUS Rewards TELUS Rewards is TELUS' award-winning loyalty program for TELUS Home Solutions customers in Alberta and British Columbia. Designed to engage and celebrate our valued TELUS customers - the TELUS Rewards program has now expanded to includ...

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A-B by Community Manager
  • 292102 Views
  • 21 comments
  • 5 kudos

Installing PureFibre To Your Home - FAQ

Installing PureFibre To Your Home - FAQ How does the work you are doing to install TELUS fibre affect my property? The work will not have an adverse effect on your property. It is our goal to restore all property to the same condition prior to constr...

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Amyj by Moderator
  • 12716 Views
  • 6 comments
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