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Trusted answers and information about Home Services devices and solutions from Neighbourhood contributors and the TELUS team.
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Knowledge base articles

Stream+ FAQ

Stream+ FAQ   Stream+ is Canada's first and only premium streaming bundle that lets you enjoy Netflix, Disney+, Amazon Prime, and original TELUS programming at an unmatched price, and it's now available to TELUS customers! With Stream+, you can enjoy...

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A-B by Community Manager
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Return Your TELUS Equipment in 3 Easy Steps

Return Your TELUS Equipment in 3 Easy Steps Have you recently moved, cancelled, or upgraded your services? You may have unused TELUS residential equipment sitting at home. If so, here's what you can do: PACKAGE THE EQUIPMENT - Find any appropriately ...

A-B by Community Manager
  • 203443 Views
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  • 1 kudos

Manage Your Home Wi-Fi Network and Optik TV

Manage Your Home Wi-Fi Network and Optik TV We're all familiar with the phrase "moderation in all things", but there's a good chance kids can forget it from time to time. With TELUS, you have full control over your Wi-Fi network and Optik TV experien...

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A-B by Community Manager
  • 15807 Views
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Optik TV - Setting Up Favourites and Customizing Your Guide

Optik TV - Setting Up Favourites and Customizing Your Guide Tired of scrolling through all the channels you don't subscribe to? Have a sports fanatic in your home? Want to just see the kids' favourite channels? We've got your back. With Optik TV, you...

A-B by Community Manager
  • 3012 Views
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Home Service Solutions

How can we help? Have a question about your internet? Need help ordering that big PPV event? If you've got any issues with your home services, you've come to the right place! We see many similar questions about our services, so we've compiled a handy...

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A-B by Community Manager
  • 7373 Views
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  • 7 kudos

Optik TV - Green Screen Saver

Optik TV - Green Screen Saver Customers will see a green screen saver when their Optik set top box (STB) has been on standby from 4 hours of continuous play with no remote interaction, and when they power down their PVR/STB. This screen is in place t...

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Amyj by Moderator
  • 4993 Views
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Optik TV PVR - Extend Your Recording Time

Recording live events can be unpredictable, and the last thing we want is for you to miss the end of the biggest game of the season just because it went over the scheduled end time. Well, worry no longer...we've got your back. You'll never miss overt...

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A-B by Community Manager
  • 4984 Views
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  • 3 kudos

TELUS Rewards

TELUS Rewards Want to earn some amazing rewards, just for having TELUS services? If you have 2 or more eligible TELUS products and/or services in British Columbia or Alberta, you qualify for the TELUS Rewards program! From Amazon Gift Cards, Calm sub...

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A-B by Community Manager
  • 85544 Views
  • 4 comments
  • 3 kudos

Installing PureFibre To Your Home - FAQ

Installing PureFibre To Your Home - FAQ How does the work you are doing to install TELUS fibre affect my property? The work will not have an adverse effect on your property. It is our goal to restore all property to the same condition prior to constr...

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Amyj by Moderator
  • 6429 Views
  • 6 comments
  • 0 kudos
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