With Easy Roam, you can utilize your current rate plan's data & minutes and stay connected while traveling. Below are some steps on how to add Easy Roam as well as important points to consider when using it.
Adding Easy Roam:
From the App:
Go to Usage
Tap on Easy Roam
Enable the feature
Via Text Message:
Text TRAVELto 7626
You will receive an SMS with instructions, reply with EASY
When am I billed?
The Easy Roam rate will be billed until 11:59 PM of the day you activated the feature. This would be considered 1 day's usage.
What if I don’t want Easy Roam?
If you don't want the Easy Roam feature to be active the following day, we recommend you disable Data Roaming, and turn on Airplane Mode.
How do I call back to Canada?
It depends which country you’re in. To place a call, check out this helpful site for dialling instructions: www.howtocallabroad.com
To send a text to contacts in Canada while travelling, follow the same number format as if placing a call.
Is there a cap on how much I can incur on Easy Roam?
The Easy Roam fees are capped. For the US Easy Roam the cap is at $350per bill cycle. The International Easy Roam is capped at $400 per bill cycle.
Is there anything I need to do when I return home?
When you return from your trip, you do not need to disable the Easy Roam feature as you will not be billed for it when in Canada.
Happy travels and let us know if you have any questions or top ups in the comments section below. 🙂