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Europe 30 day Easy Roam Travel pass
I am planning to go to Europe in multiple countries (Spain, Greece, Turkey, Italy), for 3 weeks. If I buy a Europe 30 days Easy Roam pass, will it be good for all the counties, or do I need a new pass each time I change country?
I don't want to come back home with extra charge because I activate it in Spain and after 3 days, went in Greece and start to charge me more as its only good in the country that I activate it.
There'd be no need to reactivate the pass. The 30 day passes provide 30 consecutive days (customer have 45 days from activation to start using the pass), so you could leave to a different non-eligible country, and then come back a few days later without needing to take further action.
You should receive a notification for each country.
There is no pause. Once you first activate the pass, the 30 day countdown starts. It does not stop, even if you leave to a non-eligible country for a few days, etc.
Coverage is billed at 24 hours from activation.
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How to purchase this pass? All I can see is $16/day info. Any help would be appreciated.
Thanks.
TELUS_SupportOfficial Support Team
Hi arj1partha - Log in to My TELUS and on the top you'll see "Travel" so follow that. Select your subscriber and then type in the country you'll be visiting.
Once that's done, you can sign up for the travel pass
Are travel passes available to Business Mobility customers? I don't seem to have that option.
- TELUS_Support
As long as you remain within the countries listed in the pass, you'll only need the one pass; no additional passes needed for new countries.
- If I spend 3 days in Spain, leave the listed European countries listed for a couple days and show up in Greece for a day, than out of the listed countries (in Turkey) and now get in Italy, is my pass deactivate when I leave the listed country and reactivate itself when I get back in one of the listed countries on its own?
Do I get a notification from Telus each time?
Does my 30 days go on pause each time I am out of the listed countries and start again when I return in a listed country, so I don’t lose the days I can’t use it, being out of one of the listed countries?
Is travelling in different time zone affect the pass?- TELUS_Support
The pass activates the first time you use your phone (call, text, or data) in any eligible European country. The pass does not pause when you leave the eligible countries — it continues running for the full 30 days from activation, regardless of where you travel after. You will not receive notifications each time you enter or exit a country. Once active, the pass remains active until the 30 days are up. If you travel to a country not included in the eligible list, the regular $16/day Easy Roam or pay-per-use rates will apply while you're there. The Easy Roam daily rate is in effect until 11:59pm (in the local time zone) on each calendar day when you activate the service.
If I spend 3 days in Spain, leave the listed European countries listed for a couple days and show up in Greece for a day, than out of the listed countries (in Turkey) and now get in Italy, is my pass deactivate when I leave the listed country and reactivate itself when I get back in one of the listed countries on its own?
Do I get a notification from Telus each time?Does my 30 days go on pause each time I am out of the listed countries and start again when I return in a listed country, so I don’t lose the days I can’t use it, being out of one of the listed countries?Is travelling in different time zone affect the pass?- TELUS_Support
There'd be no need to reactivate the pass. The 30 day passes provide 30 consecutive days (customer have 45 days from activation to start using the pass), so you could leave to a different non-eligible country, and then come back a few days later without needing to take further action.
You should receive a notification for each country.
There is no pause. Once you first activate the pass, the 30 day countdown starts. It does not stop, even if you leave to a non-eligible country for a few days, etc.
Coverage is billed at 24 hours from activation.
