Account
Forum discussion about TELUS Mobility & Home Services plans and accounts.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

My Home Account

Forum discussion about TELUS Home Services plans and accounts.

590 Posts

Latest topics in Account

Can debt collectors collect telus late fees

Hi, I have an old home services account that went into collections awhile ago, I'd like to pay it off as the original balance was only like $400, however it has ballooned into over 3 grand. I know debt collectors in canada can't collect interest, so ...

Telus Reward Point Expiry

I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025!...

Dalyha by Coach
  • 46071 Views
  • 307 replies
  • 27 kudos

I was scammed by Telus about Bring it Back device

I callex Telus in Dec 2024 to cancel by business line and to fulfil the stupid target- sale/ loyalty team scammed by giving me two extra devices which I never asked for and I was promised and have confirmation email from the same salea agent confirmi...

Why am I receiving emails from Telekom Law?

Is this email valid or a scam?My daughter recently switched from her own account to mine ( yes, I am that mother who helps her children out)The same day we switched her account over, she wanted to upgrade to a new phone, and she was with the bring ba...

Gramma68 by Neighbour
  • 248 Views
  • 5 replies
  • 0 kudos

Resolved! Telekom Law Professional Corporation

I have just received a second e-mail from the Telekom Law Professional Corporation regarding an issue I had with Telus starting on May 3rd last year. At that time, I had switched over to Rogers. Rogers had informed Telus that I had switched providers...

Darkwolfe by Friendly Neighbour
  • 1681 Views
  • 15 replies
  • 0 kudos

MyTelus App

Upgraded my phone from iPhone 11 to the iPhone 16 and having login issues with the MyTelus app. I can log in no problem on the Safari browser but when entering the exact same credentials into the app to log in, it is saying incorrect username or pass...

kmaries by Neighbour
  • 181 Views
  • 4 replies
  • 0 kudos

Account Collections Issue

I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and even after the service was disconnected and my contra...

Friendliest neighbours
Getting started

This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to familiarize yourself with the community and some of its members.