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Forum discussion about TELUS Mobility & Home Services plans and accounts.
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My Home Account

Forum discussion about TELUS Home Services plans and accounts.

553 Posts

Latest topics in Account

Adding a business line…

Im currently a personal cellphone account holder and got myself a new job, it requires me to use my phone to call clients ahead of a visit but i do not want to give my personal number out.. as a solution im looking to add a second line to my iphone s...

-K1- by Just Moved In
  • 105 Views
  • 3 replies
  • 0 kudos

Balances carried over

BE CAREFUL DEALING WITH TELUS As per customer service agent if your balance is not paid in full every month they will mark on your credit MISSED PAYMENT. They will refuse to fix that even when you prove payments are made EVERY month. Time to find a n...

Gnarf by Just Moved In
  • 104 Views
  • 0 replies
  • 0 kudos

Resolved! Cancelled Service

Hi,Cancelled Telus three weeks ago. Have no confirmation email and was not sent any information on how to return my equipment. But right away my Telus app has no linked equipment.

RayJay83 by Just Moved In
  • 219 Views
  • 1 replies
  • 0 kudos

Balance disappeared

I left $5,00 on my balance last month. Today I tried to top up my prepaid phone and for my surprise 18cents disappeared from my balance. As there is no way to top up $15,00 I have to top up $20,00 to be able to activate a $15,00 plan. Does anybody ha...

Pablo by Just Moved In
  • 143 Views
  • 1 replies
  • 0 kudos

Automatic top-ups on 30-day plans

Super confused here. How can I automatically pay a 17.25$ 30-day plan if I am only given fixed price options (10, 25, 50 and 100$) ?!?10$ won't be enough and other options will be too much, stacking up until credits expire and TELUS keeps my money.On...

jellob9 by Just Moved In
  • 241 Views
  • 1 replies
  • 0 kudos

TV commercial

Where can I find the current TV commercial that uses the song "I only want to be with you"? Is it posted anywhere online?Thank you!

JK7 by Just Moved In
  • 449 Views
  • 1 replies
  • 0 kudos

Transferring a phone number

I just got a new phone. How do I transfer the phone number on my old phone to my new phone? Both devices are Telus and both accounts are Telus.I tries doing it in MyTelus Account, but it kept telling me the number was already in use by another accoun...

RobynWeir by Just Moved In
  • 215 Views
  • 1 replies
  • 0 kudos
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