My Mobility Account
Forum discussion about TELUS Mobility accounts.
328 PostsLatest topics in Account
Telus Rewards
On TELUS Rewards, has something happened to the Amazon E-gift cards that I have redeemed a number of times ??? I wanted to redeem for the $100 card and all it showed was the $25 card and said it was "out of stock". Now it says there are no Amazon rew...
My account was cancelled
Hello, I need support due my account was cancelled and my phone number isn't working any more. I'm not currently in Canada.
Order Shipped” Notification in Telus App for Phone Purchased In-Store
I’m having an issue with the Telus app. On the Overview tab, it keeps showing that my order has been shipped, but I have never placed a delivery order with Telus. When I click on the notification, it’s for the phone I bought in person at a store.The...
Problem linking new service - "The account has been cancelled"
I ordered new services with Telus several weeks ago and received an email confirming my home service order with the account number, services summary and account details. The email instructs to "Review and verify your services in My Telus today", but ...
Cannot submit the form to transfer my home service to another person
I want to transfer my home service to my roommate, but I cannot submit the form. What's wrong?I have submit a form before but not receive any callback.
Sent to collections on an inactive / closed account ???
I don't even know where to start. I've been sent to collections for an account that was never activated. The tech was scheduled to install internet services but I had canceled beforehand due to a change of location. I spoke to an agent who was unders...
Always "temporarily unable to redeem this item... please try again later"
Every time I attempt to redeem points (of which I have many), I select the phone number verification (either call or text, doesn't matter) and I get "You are temporarily unable to redeem this item. You may please try again later." It then "sticks" to...
Changing ownership not working
Hi! I have a Telus Fibre connection I'd like to transfer to my wife for ownership. I filled out the form, got a text, support reached out to my wife telling her she'd get a text, but that never happened. I called support again, and they kept redirect...
Account cancelled and Telus continues to withdraw funds with no bill
I cancelled my account on 2024-08-03 as I did not wish to renew my contract with Telus. Paid my last bill in full on 2024-07-09 of $112.00. I own my device, and was no longer under contract with monthly phone plan. There were no outstanding charges. ...
Is there a way to solve account issue without being on the phone for hours
Is there a way to resolve issue without a being on a phones for hours? I was moving from one address to another, spent 5+ hours on a phone with different representatives scheduling moving for my address b/c it was impossible to do online b/c website ...
