Forum discussion about TELUS Mobility & Home Services plans and accounts.
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My Home Account

Forum discussion about TELUS Home Services plans and accounts.

663 Posts

Latest topics in Account

Can't post in forum

Greetings, I'm trying to post in the Internet & Home Phone forum, but I keep getting an error message saying "The requested URL was rejected. Please consult with your administrator.". How do I contact the administrator? Thanks,Shane.

Shane by Leader
  • 6 replies
  • 1 kudos

Why wont they acknowledge the notes on my file.

I had my installation in March, two days after installation we determined we didnt want the home security system due to cost. The installer came the next day and uninstalled all the security equipment and took them with him. I have called now 3 times...

Possible Scam call from 888-811-2323

I read a thread from recently about this very thing, but it has already been locked (??) so now I'm creating a NEW thread about it. Please do not lock threads about ongoing issues unless the have been resolved. The original link is:https://forum.telu...

iPhone 15 promax

My bring it back ends Sept 21. The new iPhone will be released right around that time or after it. Is it possible to extend my bring it back until the new iPhone arrives? Can I reserve one early so I can just bring back my current iPhone and start a ...

JMarc by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! notice

if Telus can't get it together enough to send me my invoice by email instead of me trying to remember to go on their website and try to remember how to access the account, why can't they at least send an email stating that the invoice is due. Instead...

timko by Just Moved In
  • 1 replies
  • 0 kudos

How can I get Telus to stop calling me?

At least once every 2-weeks, I get a call from India trying to sign me up for Telus services. I've told them on no less than three occasions to stop calling me and to take me off their contact list. No such luck! I am so sick and tired that as soon a...

JJLad by Just Moved In
  • 13 replies
  • 2 kudos

Problems scheduling a move

First time poster but current PureFibre customer in Richmond, BC. Called in back in April to schedule moving my services and add on Optik TV and a home phone. Seemed everything went fine then, got a confirmation as expected, and then... no technician...

theros by Just Moved In
  • 2 replies
  • 0 kudos

Property Damage Claim but No Response

I have emailed multiple times, called, chatted, repeat, repeat but no action or even reply from the department “responsible”.Telus broke my gate during the installation process and didn’t do anything about it. What am I suppos...

Billing Issues

Telus took 4 payments of $218.90 from me April 22nd while trying to make 1 payment. I have confirmed with my bank that the merchant (Telus) has the funds.Telus had told me once they received a payment and the next day they told me they never received...

TK96 by Just Moved In
  • 1 replies
  • 0 kudos

Cancel my home service

I have called telus multiple times over April 2023, to let them know that I will be moving and need the service cancelled each time assured my service is cancelled I logged into my account today to realize my services are still active. What do I need...

pdhanoya by Just Moved In
  • 1 replies
  • 0 kudos
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