Forum discussion about TELUS Mobility & Home Services plans and accounts.
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My Home Account

Forum discussion about TELUS Home Services plans and accounts.

690 Posts

Latest topics in Account


I put the wrong email, in when I ordered something here in Telus Online, and it has my confirmation receipt, how do I change the email?

can't access email

Can't access email this morning. Get message. "the application you are attempting to authenticate is not authorized to use CAS " ???

What is going on?

So I have a payment arrangement for yesterday but it's under "home services" and I don't have anything but mobile service; cell phone, tablet and watch. I've never had home service, I live in rural Sask, it's not even available where I am. So that's ...

tristahx by Friendly Neighbour
  • 2 replies
  • 0 kudos

Account Issues Post Move

My name is Kay. I recently moved to a new location July 26 (When services were added at new address.). It says right under HOME SERVICES, that my account has 4 of them. Problem is it only lists 3, phone, internet, and tv. There is no4th one. When I c...

Resolved! Unexpected mobility bills on the service that I never used.

Hi there, I tried to call customer support, but it was too busy, so let me post it here. Last year, I tried to switch from Rogers to Telus Mobility, but didn't successfully activate the SIM card following the instructions. So I stayed with Rogers and...

qhwa by Friendly Neighbour
  • 4 replies
  • 0 kudos

Cannot manage channels on Web

For a month or so now, I cannot manage my channels using a Web Browser. I've tried using Chrome, Safari (both on MacOS) and MS Edge (Windows/Parallels on MacOS). All produce the same error - "Something went wrong", no additional information. Any ide...

Fredp by Neighbour
  • 6 replies
  • 0 kudos

complimentary data

In my account with Koodo I got this ... and I was told that it is Telus that I need to contact for confirmation, not Koodo.Complimentary data FAQGood news! As a valued TELUS SmartHub and Koodo customer, we’ve added a complimentary 100GB of mobile dat...

SHIR by Just Moved In
  • 1 replies
  • 0 kudos

Telus rewards redemption

I redeemed for a gift card June 30th and never received a code to redeem in my email. Previous redemptions have worked fine. A call to telus resulted in me being first transferred to tech support then security department and it was never resolved. Ha...

kgro by Just Moved In
  • 2 replies
  • 0 kudos
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