Forum discussion about TELUS Mobility & Home Services plans and accounts.
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My Home Account

Forum discussion about TELUS Home Services plans and accounts.

573 Posts

Latest topics in Account

Rewards toward bill

I don't see the option to select to use rewards $50 credit to pay towards bill. Is it discontinued or not in the rewards catalog?

Hder by Just Moved In
  • 2 replies
  • 0 kudos

home service contract renewal

Hello,My 2 year service agreement will be expired next month and I am wondering if I will be automatically switched to the monthly regular service and get another 2 year service agreement with a different price? It seems that I can pick up a bundle p...

KGrace by Just Moved In
  • 3 replies
  • 0 kudos

Returning phone

Hello. I upgraded my phone and there was a glitch in Telus system. Therefore, they made me pay $600 to upgrade my phone, then I had to mail my phone (bring back) in order to receive the money back. Telus has since then received my phone and has issue...

Resolved! Security question / answer

Hello,I remember creating a security question / answer when I created my Telus account a while ago, but now I can't seem to find any way to update it. Did they remove security questions all together or is there some other way I can edit it that I'm m...

Charm by Just Moved In
  • 1 replies
  • 0 kudos

Mobility HST calculation

I live in Alberta (GST 5%). I moved from Ontario and took my (613) number with me. Telus is charging me 13% HST (Ontario tx) because my phone has a 613 number. According to CRA 'To know which GST/HST rate to charge, a supplier has to know what type o...

Carey1 by Just Moved In
  • 3 replies
  • 0 kudos

Lawn and Driveway Restoration (Winter Edition)

Hey all, it's that time of year when the ground is frozen which means we need to pause our restoration efforts! This winter, TELUS PureFibre isn’t going anywhere, but we are wrapping up any existing construction to our fibre optic network until the g...

Amyj_0-1642194697206.jpeg Amyj_1-1642194697225.png
Amyj by Community Manager
  • 0 replies
  • 3 kudos

Resolved! Phone scam about new plan

Got a call from a non-native-English-speaking person claiming to be from Telus and offering me a new phone plan that is cheaper than my current land-line plan, similar to the Home Phone Lite plan. He knew some of my personal information so I thought ...

Swany by Neighbour
  • 12 replies
  • 2 kudos

Resolved! Two accounts

Is there not a way to have one account that deals with both my cell phone and my home services? I currently have to use a toss away email to have my home services and my cell phone on one email and would like it to be moved to my cell/main email.

ImJuanka by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Scam call?

I just got a phone from someone saying they are from Telus and have a New Years special and can give 30% off my bill. They called from 403-208-5195. I will suspicious because I had a similar call around a Black Friday deal. I asked where the caller w...

Ladybee by Just Moved In
  • 2 replies
  • 0 kudos
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