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TELUS Rewards page not loading

xray
Hero

When I try to access the rewards page from a browser this is all I get:

URL: https://www.telus.com/my-rewards/dashboard/eban/[*****************]

xray_0-1705985236843.png

It works when accessing from the My TELUS app and I'm able to select a reward to redeem but then I get this:
Screenshot_20240122-210431_My_TELUS.png

I've waited and tried later several times now with no luck.

41 REPLIES 41

A-B
Community Manager
Community Manager

Interesting. We had another customer overnight saying it's been down for a few days as well. I just logged in again and everything looks fine to me. Try clearing your cookies/cache and see what happens.

 

I'll check with our Rewards prime and see if there's been any other word of potential issues.

kharder
Just Moved In

Still not working for me after clearing out cookies and cache. Did your rewards prime update you on anything?

It's working now for me from the app and from a browser. I haven't done anything other than wait a few days. It's really slow though.

jettess
Friendly Neighbour

still an issue it can't load page

JL4
Just Moved In

As of 2024-02-02 I am also unable to access my Telus Rewards.  The page is attempting to load and I can watch the page trying to access the various files necessary to load from your site, however the page is stuck in the same view as noted about.

 

jettess
Friendly Neighbour
I wonder if anyone from telus is reading this because no one is letting us know it is being fixed.

A-B
Community Manager
Community Manager

Yes, we are. As I said when replying to you last week, I've advised our Rewards team and they're investigating.

jettess
Friendly Neighbour
ok I hope there is an IT tech getting on it. You take it off the site and then reload it. I was hoping to use the rewards for my moms birthday I was saving them up. fingers cross

I'm having this exact problem tonight.
Had it a few weeks ago, also.

EvelynD1
Just Moved In

I am experiencing the exact same issue, the dashboard has not loaded for the past two days, I have cleared my cache and cookies

A-B
Community Manager
Community Manager

Have you tried a different browser such as Chrome? I just tried it now using Chrome and page load, login, and moving between pages is super quick. Regardless, I'll reach out to our Rewards prime and advise of ongoing issues. Appreciate your patience.

jettess
Friendly Neighbour
yes I am on chrome. This is not working on the app. I have tried on several different computers. cleared cookies ect. this always goes down this has just been extra long. I am glad someone is on it trying to fix it. I am not the only one!

Jfabes
Just Moved In
Still not working but that is the Telus way to take a few weeks to fix an issue. When the page loads it goes to a reconciliation and acknowledgement page is that helps speed things up

Jfabes
Just Moved In
3 weeks and still not working. It goes to a reconciliation and land acknowledgement page instead of rewards if that helps speed things up?

Smurfy
Just Moved In
Mine isn't working & I've tried everything. I don't think it's an issue on my end.

1Baxter
Just Moved In

Same issue Here

roeselerb
Just Moved In

Trying to access the rewards page puts me into an infinite loop of attempting to load the rewards page then back to the dashboard, then back to rewards, occasionally throwing in a page about verifying I am human, which seems to resolve that I am human automatically before resuming the infinite loop.

I will add it is in Chrome, fully updated.  

 

AdrianChmelyk
Just Moved In

meeee too!

MikeyEdm
Neighbour

I'm having the same issue. I've been trying for weeks and no luck.