January
When I try to access the rewards page from a browser this is all I get:
URL: https://www.telus.com/my-rewards/dashboard/eban/[*****************]
It works when accessing from the My TELUS app and I'm able to select a reward to redeem but then I get this:
I've waited and tried later several times now with no luck.
January - last edited January
Interesting. We had another customer overnight saying it's been down for a few days as well. I just logged in again and everything looks fine to me. Try clearing your cookies/cache and see what happens.
I'll check with our Rewards prime and see if there's been any other word of potential issues.
January
Still not working for me after clearing out cookies and cache. Did your rewards prime update you on anything?
January
January
still an issue it can't load page
February
As of 2024-02-02 I am also unable to access my Telus Rewards. The page is attempting to load and I can watch the page trying to access the various files necessary to load from your site, however the page is stuck in the same view as noted about.
February
February
Yes, we are. As I said when replying to you last week, I've advised our Rewards team and they're investigating.
February
a month ago
Still not working.
a month ago
March
I have had the same ongoing issue for over a week now.
February
March
I have had the same ongoing issue - for a few weeks now.
March
Perhaps give our a team a quick call at 1-888-811-2323 so they can check your profile to see if there's anything that can be done. On our end here, we've notified the team and they're actively investigating as to why it's only happening for a small number of users. Will provide an update as soon as I get one.
a month ago
Perhaps advise everyone how to access the internal link instead of logging in directly. This worked for me.
Pass this along:
Hello All,
January
I am experiencing the exact same issue, the dashboard has not loaded for the past two days, I have cleared my cache and cookies
February
Have you tried a different browser such as Chrome? I just tried it now using Chrome and page load, login, and moving between pages is super quick. Regardless, I'll reach out to our Rewards prime and advise of ongoing issues. Appreciate your patience.
February
February
a month ago
That is exactly what it does for me.
I have Reward points but unable to use them.
Can never get to the Rewards catalogue.
I have given up hope.