User Profile
YabbidyDabbidy
Neighbour
Joined 10 months ago
User Widgets
Contributions
Re: Telus Mobility Login
There is definitely a problem with your login verification: 1) It does not work at all on older browsers. Many of your customers are undoubtedly still on Windows 8.1, and are using browsers that are 18 months old. They cannot log in. 2) Most of the time, email verification takes 3 minutes to arrive, although sometimes it arrives within seconds. 3) "Trust this device" doesn't seem to do anything at all, 2FA is required every single time (yes, I've checked my cookie settings) I understand the importance of tight security, but when you make it a problem for your customers to log on and pay their bills, you've gone too far. Of the 2 dozen or so sites I regularly log into, Telus is by far the most difficult. Add to this the fact that the "community" is the only way to get support outside of "X" (a platform millions of people are boycotting), it really comes across like Telus doesn't ever want to actually deal with a customer, even for billing issues. It's a bad look.4.2KViews0likes1CommentRe: Telus Mobility Login
There are definitely problems with your login page: (1) It is impossible to login with an older browser. Many of your customers are still running Windows 8.1 and have browsers that are 18 months old. (2) It consistently takes 3 minutes or more for the verification code to arrive by email. (3) "Trust this device" does nothing - the 2FA occurs every time. I understand the need for security, but when users consistently experience difficulty logging in, you've gone too far. You are making it difficult for people to pay their bill !4.3KViews1like0Comments