My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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5 months ago I was offered a 4k television in exchange that i sign up for telus optik television. The lady who pitched the sale offered the tv as well as 6 months of 50% off the bill. I clarified with her that it was both and not one or the other. Sh...

TimothyS by Neighbour
  • 6 replies
  • 2 kudos

Billing Error

I spent 1.5 hours on the phone October 3 waiting to be ASSURED that Centre Ice would not be autorenewed. Lo and behold I received my Ebill today and there it is. I followed my instruction via yearly email reminder and called before the deadline. How ...

CEECEE87 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Home Phone Appalling Service and Knowledge

In he last nine days I have spent six hours and 42 minutes on line with Telus. I am not able to access my Home Phone account on line under my account or on the Telus app. My two mobility accounts I am able to access. The many different techs have era...

CP308 by Just Moved In
  • 1 replies
  • 0 kudos

Can't pay my home account bill

Hello I just got a voicemail from telus to pay my home account bill or I will be cut off. The problem is I have never received my bill via paper or email stating my account number in order to pay it. I have tried for the past three days to get a hold...

Stang22 by Neighbour
  • 5 replies
  • 0 kudos

Trouble setting up payment through my bank.

I finally found the answer of which Telus name I need to choose to set up payments through my bank, however it asks for a 10 digit account number but my bill only has a 9 digit number. I tried adding a 0 both in front and at the end of my 9 digit num...

CWebb by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Remove contact in email

I have removed a contact in my Contacts & my Email Contacts list....however, when I go to New Mail and click on "To" this name is still on the list. How do I permanently remove it ?

Resolved! High Speed DSL

I've had the high speed dsl internet service now for a few months and it worked great for about a week or two. Then it started getting slow and dropping off to pretty much a trickle. I have the Internet 6 plan. I am the only person that uses my conne...

Styles416 by Friendly Neighbour
  • 2 replies
  • 0 kudos

Resolved! BC Wildfires 2017

I am wondering how I go about getting the credit from Telus for my home service that people are receiving for being a person that was affected from the B.C. Wildfires this year (2017). I was told that the credit was going to be automatically applied ...

Styles416 by Friendly Neighbour
  • 2 replies
  • 0 kudos

Talkeing to an agent

Bin 3 days I cat get through I work on the Hwy need my tv turns back on be home for the long weekend

Jimbobwe by Just Moved In
  • 1 replies
  • 0 kudos