TELUS Neighbourhood

Kimi · 12-04-2020

So I recently decided to end my Optik TV and Home Phone service while retaining the Internet.The reason I did this was because of the recent increases in price of Telus Internet.I was a loyal Telus Customer for over 7 years, never missed paying my bi...

Kimi · 02-12-2017

My PVR used to have a message that said "Watch in SD" when all the HD TV tuners were being used recording.It no longer does this anymore and just says "Watch recordings" or something like that. Why was this great feature removed? Or was it removed?

Kimi · 05-09-2019

When you call Telus, expect to be on hold for 2-3 hours until someone gets around to it. It's been the same for years. At least Shaw has good customer service with a call back option. Both companies are ridiculously expensive and up their rates every...

Kimi · 03-08-2019

Welcome to Telus. You will be surprised when you call the support number and are then put on hold for 3 hours to talk to someone . (with no callback option). It's been like that for years and Telus management couldn't care less about it. They are ...

Kimi · 10-02-2018

Welcome to Telus, anytime you call them you wait on hold for 3 hours.

Kimi · 09-08-2018

"make a point of calling customer service, waiting the close to 2 hours on hold" A two hour hold? That would be a miracle . Usually the wait is 3 to 4 hours. Telus could care less about customer wait times, it has been like that for years and they ha...

Kimi · 08-23-2018

Most times I have been on hold for 3 to 4 hours. You are lucky . Telus has the worst customer service in anada and it has been like that for years. They could care less about customers

TELUS Neighbourhood

User Statistics

User Activity

Telus Business Practices during the Covid-19 pandemic.

PVR use to have message "Watch in SD" when all tuners in use recorrding

Re: We want to switch to Telus from Shaw for our TV, internet and home phone, but the prices vry so

Re: Order fail

Re: Why does TELUS NOT respond to customers?

Re: Disappointing experience with Telus

Re: On hold, please change the 'music'