My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Resolved! Available News Channels

I find it unconscionable that among its choices of available news channels, Telus would offer us Al Jazeera but not Sun News Network. You'd think this was Wheretheheckistan and not Canada! How can you justify this omission?

Phantor48 by Friendly Neighbour
  • 6 replies
  • 0 kudos

email notifications of bill

I am on paperless billing and receive an email notification of my bill. I also am on pre-authorized payments. I would like the email notification to indicate that the bill is information only and doesn't need payment due to the pre-authorized payment...


It took us about one hour to manage to register for this Telus Neighbourhood Forum.The main problem was CAPCHA. We found we could not dicipher them!Our conclusion is that this security system is completely broken and should be abandoned!We also tried...

Resolved! Land Line Static

We Have Severe Weather Related Line Static Which Renders Our Land Line Unusable during wet weather.However It Is Still Possible For Someone To Leave A Clear Voicemail.Our Research Indicates That This Is Most Likely Water Ingress To The Lines Up On Po...


I was just wondering ( not that it is much ) why there is a balancing oweing of .10 cents, when my Bill was $64.90 and I paid a total of $65.00 One payment of $30.00 then I just paid another payment of $35.00.So I was just curious as to why there is ...

Resolved! Home account

Hi I have been locked out of my online account

Slpalmer by Just Moved In
  • 3 replies
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Resolved! Ideas for handling Nuisance Calling

It's getting easier for people to switch phone services. So service has to be the name of the game. No one right now has a good answer to nuisance calls. In the long run, I wish that it cost a buck to make a call, but you received 90 cents to receive...

sgbotsford by Friendly Neighbour
  • 1 replies
  • 0 kudos

Pre-Authorized payments

Is there a reason pre-authorized payments are deducted on the billing date instead of the due date (or nearer to the due date)? It seems that PAC customers are penalized for making an arrangement that is convenient for both TELUS and themselves.

No TV receptio

I've lost TV reception. Have reset both boxes. I live in SE Calgary

byfred by Just Moved In
  • 1 replies
  • 0 kudos

downton abbey episode 7...

Downton Abbey episode 7 did NOT record on PVR this past Sunday Feb 16th. How annoying...maybe the weather had something to do with it? I set it to record the series from the beginning and it did not record this episode. Did this happen to anyone else...

mommac by Just Moved In
  • 2 replies
  • 0 kudos