My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Resolved! PureFibre communities not eligible for bundle promos?

I wanted to sign up a new OptikTV / PureFibre internet bundle subscription so I could do the $100 49" LG TV promotion, but was told by telus online chat that because im in a 'purefibre community' I wasn't eligible for any of the bundle promotions. He...

tuvix by Just Moved In
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Resolved! Can you have 2 Telus accounts on the same address?

I have Telus internet and my new tenants have Telus internet as well and are on a contract, they would like to move their service to my basement suite. Can they move their service to the lower suite and I keep my Telus optiks upstairs ? Guess I'm rea...

Additional usage on unlimited data plan

Hi there,I have an unlimited data plan for my home internet service, but every month I'm getting an email saying I have used all my data and every month Telus charge me up to $50 for the additional usage. Every month I have to call you and wait 40 mi...

Alexxx by Friendly Neighbour
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im trying to setup my own netgear dm200 modem cause the telus router/modem is garbage. and it asks for a VLAN ID for my internet provider. does anyone know the VLAN ID?? and the best settings for that modem

Ground crew

Hello telus has dug a hole in my front yard and needs to repair their line, they said they would have it fixed in three days but it has actually been three weeks now and there's an open hole in my yard ! I'm wondering how I can get a hold of the grou...