3 months ago I renewed my Telus business phones on to a new plan and switched my Telus Home plan to business. They were to cancel all of my home services but did but did not and continue to bill me in any case. I have spent and wasted well over 10 hours trying to resolve this to no avail. When I was finally able to speak to someone on 2 separate occasions they either put me on hold or transferred me to a different department where I once again waited for over an hour before I had to hang up and get back to work. I need a place to drop all of my home tv and internet equipment off. Can’t even get a straight answer on that. Try to do online chat and all you get is AI chatbot. Useless. If anyone has advice please let me know. If not, I’ll wait for them to send me to collections. Maybe a human being will contact me at that point.
