3 weeks ago - last edited 3 weeks ago by El-Eric
Dear Telus Support,
I hope this message finds you well. I am writing to bring your attention to a billing discrepancy that I have noticed.
My last day with Telus was on August 15, yet I received a bill for $153 for the month of September. Additionally, my previous bill for August amounted to $85, which seemed accurate for that period. However, I believe I may have been mistakenly charged for the remainder of August, and I need clarification on how these charges were calculated.
On August 3, I called your support team at 1-888-811-2323 to notify you of my intent to cancel services with Telus. I also received an email from Telus on August 7 regarding the return of my equipment, which confirms the cancellation process was acknowledged. Below is the full content of the email I received.
"
You recently spoke with one of our Care Representatives about returning your TELUS equipment. Please note that if the equipment is not returned, charges will be applied to your next bill. Additionally, there is no need to contact TELUS to report your waybill number when sending back the equipment.
How to return your equipment:
Note: We are not able to process the return without this information.
Take your package to Canada Post
Track your package until it gets to TELUS
My account number is: [Mod Edit: removed account number]. My name is [Mod Edit: removed personal name]. I can give you my phone number if you want
Thank you,
Tri Loc Ho
3 weeks ago
Hey @TriLocHo we can help resolve this issue. Please send us a private message and we will help! Also please don't put account numbers or any personal information in a public way.