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Cancelling Home Security
After being a loyal customer for over 20 years I am at a crossroads with Telus. Almost 2 years ago I got the smart thermostat and doorbell camera. The thermostat never worked and after 6 phone calls over the past almost 2 years we removed it and put our old one back up. I called today to cancel the service I have been paying $33.00 a month for and was not able to use and was met with yet another fee to cancel. It worked out to be $160.00 (10 per month of the remaining contract) which I was not willing to pay but told this is their policy. I am currently waiting for a manager to call me back but in the past when I have been told someone will call me back it never happens. Does anyone know where to go to get some resolve with such and isssue?
Good luck with getting a call back. I’ve been waiting 7 months
Good luck getting your early cancellation fee cancelled. I was an ADT/Telus customer for over 30 years and was told that my $10.84 early cancellation would be waived (and was approved by a supervisor/ manager) because I was a long term customer. Last statement comes the next month and they charged me $10.84 for early cancellation. I paid it because it’s a waste of my time to call them.
Hey ChristineB that manager callback will be the best way to get support for your issue
- I was expecting that call the day before yesterday but it never came.
Sent from my iPhone - Thanks for letting me know. If it was only 10.00 I wouldn’t make a fuss either but it is 10.00 per month for 14 months!
Sent from my iPhone Let us know if you don't hear from us 48 hours after you requested a manager and we'll take a look
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TELUS_SupportOfficial Support Team
Hey ChristineB that manager callback will be the best way to get support for your issue
- I was expecting that call the day before yesterday but it never came.
Sent from my iPhone- TELUS_Support
Let us know if you don't hear from us 48 hours after you requested a manager and we'll take a look
Good luck getting your early cancellation fee cancelled. I was an ADT/Telus customer for over 30 years and was told that my $10.84 early cancellation would be waived (and was approved by a supervisor/ manager) because I was a long term customer. Last statement comes the next month and they charged me $10.84 for early cancellation. I paid it because it’s a waste of my time to call them.
- Thanks for letting me know. If it was only 10.00 I wouldn’t make a fuss either but it is 10.00 per month for 14 months!
Sent from my iPhone
Good luck with getting a call back. I’ve been waiting 7 months
