Forum Discussion
Error message linking WestJet Rewards to TELUS Rewards
I'm getting the error message "We regret to inform you that your WestJet Rewards account linking was unsuccessful. Please try again." when attempting to link my WestJet Rewards account to my TELUS Rewards accounts.
Have tried starting the linking process from both the WestJet end and from the TELUS end, and have tried from multiple browsers all to no avail. I also can't find anything in FAQ or support articles that even reference WestJet Rewards yet.
Unclear as to how to get help to resolve?
16 Replies
Exact same issue, same error message. I've called support many times since the program started. I have to repeat the error message as it seems new to each rep I speak to. Two weeks ago rep put a ticket in with Westjet . Today after an hour of holds, transfers and dealing with tech, im told to call Westjet!
Update. After 50mins with Westjet I was told to make sure names match both accounts, they did. Westjet said everything looked good on their end, still didn't link. Next day, I tried and accounts linked so solution call WestJet first. Not sure what magic they did.
TELUS_SupportOfficial Support Team
Amazing! Thanks for letting us know.
- TELUS_Support
We removed your info because it can be view in public. Please send us a private message so we can assist further.
- TELUS_Support
Hi there, please send us a private message. This is a known issue with WestJet, and we can check the status for you.
Can you please assist with this matter. Your agents say it’s an issue with Telus.
Please advise what other info you require - thank youAdriana Tchen(removed phone number)671 W 22 AveVancouver BC V5Z 1Z5WJ #(removed account number)
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Same, and Telus reps even "reset" or updated my Telus profile in some way. Happy to provide account details to help with the investigation.
- TELUS_Support
We'll send you a private message to discuss this further, thanks.
Perhaps Telus needs to post an internal memo to allow their agents to know to wait for Westjet to fix this issue.
I just went through this same issue prior to reading this forum. Telus agents are unsure how to handle this and are transferring the calls from one department to another. Thx.
- TELUS_Support
Hello again! We've been notified by our Rewards team that this is an error on the WestJet side. They're already working with WestJet on a fix and will have it implemented asap. Sorry for the inconvenience!
Any update on this yet? Still getting same error.
- TELUS_Support
Not yet. Our Rewards team will advise us of an update once they have one to share. Appreciate your patience.
- TELUS_Support
Hello! We've reached out to our Rewards team for some info on this. They may need your account info for their investigation, but we'll follow up either way!
I am having the same issue.
