Forum Discussion
Error message linking WestJet Rewards to TELUS Rewards
I'm getting the error message "We regret to inform you that your WestJet Rewards account linking was unsuccessful. Please try again." when attempting to link my WestJet Rewards account to my TELUS Re...
TELUS_Support
Official Support Team
Official Support TeamHello again! We've been notified by our Rewards team that this is an error on the WestJet side. They're already working with WestJet on a fix and will have it implemented asap. Sorry for the inconvenience!
When will this be fixed? Just spent 1 hour 20 minutes on the phone with telus support talking to 3 different people only to be told to call westjet.
- TELUS_Support
When this error was occurring a few months back, it was an issue on the WestJet side. Have you had the chance to speak with them yet about this?
Any update on this yet? Still getting same error.
- TELUS_Support
Not yet. Our Rewards team will advise us of an update once they have one to share. Appreciate your patience.
Wondering if this is related to having linked Telus accounts for home services and mobile (and therefore linked rewards accounts)?
