Forum Discussion
Error message linking WestJet Rewards to TELUS Rewards
I'm getting the error message "We regret to inform you that your WestJet Rewards account linking was unsuccessful. Please try again." when attempting to link my WestJet Rewards account to my TELUS Re...
Exact same issue, same error message. I've called support many times since the program started. I have to repeat the error message as it seems new to each rep I speak to. Two weeks ago rep put a ticket in with Westjet . Today after an hour of holds, transfers and dealing with tech, im told to call Westjet!
Update. After 50mins with Westjet I was told to make sure names match both accounts, they did. Westjet said everything looked good on their end, still didn't link. Next day, I tried and accounts linked so solution call WestJet first. Not sure what magic they did.
TELUS_SupportOfficial Support Team
Amazing! Thanks for letting us know.
- TELUS_Support
We removed your info because it can be view in public. Please send us a private message so we can assist further.
- TELUS_Support
Hi there, please send us a private message. This is a known issue with WestJet, and we can check the status for you.
Can you please assist with this matter. Your agents say it’s an issue with Telus.
Please advise what other info you require - thank youAdriana Tchen(removed phone number)671 W 22 AveVancouver BC V5Z 1Z5WJ #(removed account number)
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