Cancelling Home Sercvices

[ToddG]

3 months ago I renewed my Telus business phones on to a new plan and switched my Telus Home plan to business. They were to cancel all of my home services but did but did not and continue to bill me in any case. I have spent and wasted well over 10 hours trying to resolve this to no avail. When I was finally able to speak to someone on 2 separate occasions they either put me on hold or transferred me to a different department where I once again waited for over an hour before I had to hang up and get back to work. I need a place to drop all of my home tv and internet equipment off. Can’t even get a straight answer on that. Try to do online chat and all you get is AI chatbot. Useless. If anyone has advice please let me know. If not, I’ll wait for them to send me to collections. Maybe a human being will contact me at that point.

[TELUS_Support]

Hi @ToddG we would like to help with this situation. We'll send you a private message to help

[ToddG]

This issue was finally resolved easily and quickly by John at Telus. Appreciate the help and hope that Telus learns from these types of incident's. 

[TELUS_Support · Accepted solution]

Glad it got sorted out!

[jbroughton19]

I have been on the phone in one hour segments five times with no available members and no call backs. I have been given numbers to call with extensions provided and the call immediately drops out. So So disappointed with your so called customer service. I will recommend your services to absolutely no one. All I want to do is discontinue my diseased father's services before you charge us with another months services. TELUS you should be ashamed of how you care for your customers.

[TELUS_Support]

Hello jbroughton19, first I'm very sorry about this situation and I express my sincere sympathy to you and your family. We'll send you a private message shortly in order to look into this with you, thanks!