My Home Account

Why a 1 Hr. 20 Min. Wait Times for Customer Service Rep Online?

I had a relatively simple question and one I believed to be resolved using the self-serve online method. Imagine my surprise to discover 1) that what I wished to do needed to be managed by a customer service rep; 2) that I could not 'speak' (opted fo...

Just like my device balance for telus mobility, how do I check my balance for telus home services?

I want to find out my contract terms of service for my home account. The my account app only shows you device balance for telus mobility services. The device balance shows me that I am on a 2 year contract etc. I can't find the option on telus websit...

I just had my service installed, wondering why it still shows 500gb for data

I had my service installed yesterday, but at this time it shows 500gb for my internet data.Will it proceed to show this even though i have the unlimited data option added?Also, how long does it take to be able to use the manage my channels option onl...

Cancel channel

I've been trying to cancel HBO for a while now but your wait times are too long I don't want ti be charged

So I have been a customer with Telus since August 2008 with same plan 3 year plan.............

Plan is : Voice&Data 40 for $40.00Includes :200 Local any time minutes Favorite Number CAN 10 includes Favourite Numbers - Free # LDData 100MBUnlimited SMS / MMSCall WaitingConference CallingVoice Mail 3Evening&Weekend(6PM-7AM) includes Free Weekends...

How can i cancel my tv theme?

I would like to cancel my tv theme package.

I got charged for calls to the US, why?

I got charged for calls to the US when my package says "Long Distance North America Unlimited. Why was I charged for these calls?

Cannot create Home Account because I already have a Mobile Account

The Telus system won't let me register my Telus land-line to be able to view my account at this link: https://www.telus.com/clientIdentity/selfRegistration.do?serviceType=telus&goto=https://www.telus.com/my-account/registration/status/account_details...

How do you get ahold of a telus agent?

I have been calling since July 1st and every time it advices there is longer than a 45 minute wait? There is no option for callback, I have on 2 occasions waited over an hour with no answer. I even tried contacting via online chat, it took 25 minutes...

Time Shift feature seems to be missing

Ability to Time Shift appears to be "broken". I have the Popular package.

TELUS Neighbourhood

Latest topics

Why a 1 Hr. 20 Min. Wait Times for Customer Service Rep Online?

Just like my device balance for telus mobility, how do I check my balance for telus home services?

I just had my service installed, wondering why it still shows 500gb for data

Cancel channel

So I have been a customer with Telus since August 2008 with same plan 3 year plan.............

How can i cancel my tv theme?

I got charged for calls to the US, why?

Cannot create Home Account because I already have a Mobile Account

How do you get ahold of a telus agent?

Time Shift feature seems to be missing

Moving Optic TV

Apple Watch apple account

Billing

Is this email address real?

Is this a Legit Email Address

Can't download 2023 Bills

cannot report broken link to website from email ad...

Why am I blocked from Google maps and all things r...

Credit for recent account closure

Redeemed rewards for amazon card. How do i get the...