My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Why a 1 Hr. 20 Min. Wait Times for Customer Service Rep Online?

I had a relatively simple question and one I believed to be resolved using the self-serve online method. Imagine my surprise to discover 1) that what I wished to do needed to be managed by a customer service rep; 2) that I could not 'speak' (opted fo...

tscruzin by Just Moved In
  • 1 replies
  • 1 kudos

Cancel channel

I've been trying to cancel HBO for a while now but your wait times are too long I don't want ti be charged

monicak by Just Moved In
  • 3 replies
  • 0 kudos

How do you get ahold of a telus agent?

I have been calling since July 1st and every time it advices there is longer than a 45 minute wait? There is no option for callback, I have on 2 occasions waited over an hour with no answer. I even tried contacting via online chat, it took 25 minutes...