My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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I need an extension to pay my bill

Hi I received an email giving me 24 hours to pay 109.00 and can't pay until the 19th I looked for online chat the hold on the phone is too long

Chara by Neighbour
  • 2733 Views
  • 1 replies
  • 0 kudos

First bill

I'm seeing my first optik and Internet bill online. I've opted for paper bill but have yet to receive it in mail. Does it usually arrive later?

Jimmyj by Neighbour
  • 2704 Views
  • 1 replies
  • 0 kudos

Increased Internet charge

Hi, I just received your bill today! I was paying 90 dollars last month! How come my bill this month is 95 dollars? Chung

B lock

How to block incoming call on the landline

Imee by Neighbour
  • 2823 Views
  • 2 replies
  • 1 kudos

ringing and knocking on my door

Hi. I was very displeased when a door to door sales rep from Telus rang and knocked at my door yesterday and today December 21st. I have a NO SOLICITING sign on my window. When I answered the door tonight the rep said that it is Telus’ policy to ring...

Debbie4 by Neighbour
  • 3160 Views
  • 2 replies
  • 0 kudos

My 24 month contract has been closed no explanation

I called Telus in Nov.15 2019 and asked if I could stop my service while we visit our sick mother for three months.They said (Telus customer support) that just disconnect your router and boxes and there would be no charge.Now it seems my 24 month int...

Rewards page

Is it just me or does the Reward Page list things in a vertical manner ? Makes it really hard to read ..I usually give up after a few minutes. Please,,,list rewards horizontally like every other sight does, !!!

Resolved! picture gallery

Why do I get hundreds of game images when I download pictures from my phone to my computer?

dallas by Neighbour
  • 2864 Views
  • 1 replies
  • 0 kudos

Senior's Rate? Minimal use Account Rate?

Telus Internet minimal-use seniors (over 60) rate account option.Not every one streams, uploads and down loads!When will senior's needs be recognized at Telus account department with their own rate that is fair?

Beaners by Neighbour
  • 3395 Views
  • 1 replies
  • 2 kudos