My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Resolved! registering for e bills

I have registered my husbands cell phone to go paperless. I was asked if I wanted to add another device to go paperless and I said yes. I entered the appropriate information, but now that I want to view my cell phone bill I can't find it under my hus...

Extra charges

Check your bill! I just noticed a charge for $6/month on my landline and internet bill for "dialup access". Dialup modems were popular after world war II, but were replaced by DSL toward the end of the last century. Sadly, it seems I have been paying...

Double Billing

I am wondering about the rate of interest that Telus charges automatically to customers that do not pay their bill on time. I have pre-authorized payments but on my present bill they are charging me once again for last months bill ( with interest ) a...

Ceadar by Neighbour
  • 1 replies
  • 0 kudos


I inquired about obtaining a 2014 calendar some time ago and never got a reply.

Resolved! $2 surcharge

Side rant: We don't buy the idea that Telus wants to conserve paper for altruistic reasons. If the differential cost between serving paper versus ebills is actually the surprisingly round number of $2, it would have made more sense to permanently *di...

JeffE by Just Moved In
  • 1 replies
  • 1 kudos

change to ebill and customer notifications

It's caught me before, and just caught me again. I've been a 'paperless bill' customer for quite a while. Notices of changes to service (read: rate increases) are put on the paper bill, but not the ebill. In order for me to see them, I have to choose...

JeffE by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Can't Access Mail in Outlook: "Enter Network Password" Popup box

Before I was put on hold by Telus for an hour, I was told by the previous person that they had been doing work yesterday and my problem could be due that that. I can access my Webmail, but can't receive new email in Outlook and receive continuous "En...

Raven_49 by Neighbour
  • 5 replies
  • 0 kudos

Resolved! Available News Channels

I find it unconscionable that among its choices of available news channels, Telus would offer us Al Jazeera but not Sun News Network. You'd think this was Wheretheheckistan and not Canada! How can you justify this omission?