My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Resolved! Home Account Billing

Currently on a 2 year plan. For the first 12 months I have a new home owners promotion so only pay 35$ a month. After that the remaining 12 months goes up to 220 a month. Am I able to call back when the promotion is done and adjust my plan and maybe ...

Billing

Does credits or refunds count toward your payment on your bill?

Bobby778 by Organizer
  • 3273 Views
  • 3 replies
  • 0 kudos

Sketchy internet/wi-fi

I pay for high-speed internet but my tenant in the basement (who also shares the house internet) constantly has problems with internet dropping/cutting out

JF5 by Neighbour
  • 1611 Views
  • 0 replies
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Resolved! Phone scam about new plan

Got a call from a non-native-English-speaking person claiming to be from Telus and offering me a new phone plan that is cheaper than my current land-line plan, similar to the Home Phone Lite plan. He knew some of my personal information so I thought ...

Swany by Neighbour
  • 109297 Views
  • 12 replies
  • 6 kudos

T3200 WiFi

Why is it (and how do I fix) that android devices work perfectly fine on this WiFi but all Apple products do not. They lose connection and operate very slowly once they do connect.

Kimmik by Organizer
  • 3549 Views
  • 3 replies
  • 0 kudos

Poor customer service and loyalty department

Why I am paying $120 for internet and TV while so many while one in particular person was paying $168 for ( more than 7 theme pack Tv , internet and landline . He called Telus loyalty and got home security ( full package of security) for reduced $95 ...

Rishta by Neighbour
  • 3249 Views
  • 0 replies
  • 0 kudos