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brendadandan1
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Joined 5 years ago
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I am so not Impressed with not recieving $500 promotional gift 6 months later
Last year I signed up for the telus home/internet package including a free $500 visa gift card that was to be delivered up tp 4 weeks from sign up date. Since then it has been 6 months of me calling and receiving statements from various customer service representatives that they would look into this matter. I have been more than patient every time and more than willing to wait on hold for many hours , many calls later and listening to how many teams are being dedicated to my account all over sending a promotional gift. I have heard 4 times that someone will be following my account and updating me with information from 4 different representatives yet I haven't received anything. I'm currently sitting on hold once again for 30 min now for what must be my 10th inquiry. If this issue is not resolved I will be seeking aid from outside sources as this has become more than just an issue about a promotional gift but the integrity of a shady company and its employees that more or less seem to be trained to feed false information. Update: call went through and the latest service rep has informed me that it was resent out in December. I HAVE NOT RECIEVED THIS CARD! This is absolutely unbelievable. 1Solved5.9KViews1like3Comments