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Kila
Neighbour
Joined 11 months ago
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Re: My rewards not working
TELUS_Support can you please message me with info too? I received the same message for three days "You are temporarily unable to redeem this item. You may please try again later." I spent two days going in circles via "support" on the My Telus app (every time it asked if I wanted a call back it would take me back to the beginning asking what service I wanted a call back regarding!). Today, I phoned Telus and after he redeemed for one item on my behalf, when I tried again myself it said there was no phone number registered for my account. The person on the phone confirmed there was a phone number registered, but it still wouldn't work. I spent two hours on the phone today, was finally able to redeem my points before they expire, but am still no further forward in terms of being able to redeem them myself if I want to. Please help. How does one register their phone number when apparently it's already registered?3.8KViews0likes1CommentRe: Telus Reward Point Expiry
After two hours on the phone, I was finally able to redeem my points for gift cards before they expire. Very mixed messaging... first I was told one gift card per 24 hours, which meant I was not going to be able to redeem them all. When I asked where it said that, he said actually it's five gift cards per month, which still meant I wouldn't be able to redeem them all with only $50 cards left available, but he still couldn't tell me where it says that. When transferred to an "expert", same thing. He did tell me that my points probably wouldn't expire tomorrow since I've been having issues. When I asked for that in writing, he emailed me a copy of a notice saying expiry will now be February 28, 2025 FOR THOSE WHO RECEIVE PAPER BILLS due to the postal strike. I don't receive paper bills!! He said he reported my issue (unable to redeem online or in app) and someone would get back to me tomorrow. I said NO WAY! He had to redeem them for me and send email confirmations. Extremely frustrating but glad I managed to cash them in! Oh, and it's one type of gift card per 24 hours, i.e. one store.20KViews1like1CommentRe: Telus Reward Point Expiry
This seems very "convenient" for TELUS and not for customers. As usual, existing customers fall by the wayside in terms of communication. An email to customers with a subject line like "Important Information Regarding Your TELUS Rewards" would have been the type of communication expected in this situation. Instead, I found this out via a community Facebook group on January 27th!! I managed to snag a $100 bill credit, but apparently still have about 350 points that will expire in a few days and every time I try to redeem for one of the few gift cards available (max I can find is $50 denomination; all the $100 ones are sold out), it says "You are temporarily unable to redeem this item. You may please try again later." If I lose my points, I'll be switching providers for my phone, cable and internet ASAP!21KViews10likes4Comments