Billing Issues and Payment Cycle Adjustment

[nerolink]

Dear Telus Customer Service,

I’m writing to address some ongoing issues with my account that need immediate attention. I paid the outstanding bill in full yesterday, yet I’m still seeing it combined with the new bill, along with an additional fee. This is frustrating and unacceptable. On top of that, I was pressured by your representative to accept a doorbell device I didn’t want, which only adds to my dissatisfaction.

I’ve repeatedly informed you—countless times—that I can only pay my bills after the 18th of each month. Despite this, you’ve failed to adjust the payment due dates to reflect my request. It’s ridiculous that I have to keep bringing this up. I only review and manage these accounts after the 18th, so please update my billing cycle accordingly to avoid these constant problems.

I expect this to be fixed promptly—remove the extra fees, separate the paid bill from the new one, and adjust my payment due date to after the 18th.

I’d appreciate a response confirming these changes as soon as possible.

Sincerely,

Francisco Beukes

[Nighthawk · Accepted solution]

Bear in mind this is a public forum. If you want something urgent regarding your account, you're best off contacting Telus directly by phone or chat as they will need to verify who you are before your account can be discussed. You could also try sending a private message to @TELUS_Support here on the forums.