Has anyone tied contacting any of the Consumer Protection programs or Media about Telus’ theft of our rewards points? As I started to hear about this from others I checked my two accounts in February to find 580 points missing. After numerous calls and literally hours on the phone they credited me $100 times two accounts but now I see that is only worth 230 of my 580 lost points. They told me the notice was on my October through January bills and they emailed me about it. No emails were received and after carefully checking these 4 bills on two separate accounts there was exactly one bill notification in December. Tiny print on page 8 of my bill. Could Telus possibly be any of a less reputable company? Someone mentioned Airmiles AKA their new “expiration of miles” plan in 2016 but Airmiles gave a years notice AND they finally scrapped the plan at the last minute. So no, Telus learned nothing from that fiasco. I’m embarrassed to admit to having worked my entire career for BC Tel and Telus though BC Tel isn’t to blame here.
