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Sandhut23
Neighbour
Joined 11 months ago
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Bill Payment Not Reflecting
I logged into my Telus account just to check the bill for July and i did not receive it. But i was welcome by a surprise my account says i have not made the payment for my June bill and it has been overdue since June 22. While right next to it, it should that i made the payment on June 11. This is just terrible, not e-mail was sent either about the error or payment being overdue in the system. I have an e-mail confirming the payment received, their system shows that payment was received too but still reflecting as overdue. I am really getting fed up with all the issues with TELUS.Billing Issue
In the past 4-5 months every since my initial contract with Telus expired and I have re-negotiated my new agreement. I had to reach out to telus every single month because they keep sending me a different bill amount other than the agreement. I have had so many adjustments and one last one in January with a new agreement. I just received my Feb bill and guess what the amount does not match the agreement, there is a new charge as well for Telus easy payment which is a service I do not have or have opted for. How difficult is it to send someone the same monthly bill when there is no over charges required. The first 2 years were great no issues, received the same bill, I have not set up auto payments just because of this issues. This is simply annoying to call and wait for more than an hour to speak to someone to make the correction and do it all over again.
